NHTSA Complaint #10336258 — 2003 FORD FOCUS STEERING

Complaint Details

ODI Number	10336258
Vehicle	2003 FORD FOCUS
Component	STEERING
Date of Incident	June 14, 2010
Date Filed	June 14, 2010
Mileage	85,624 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KS

Consumer Description

KEY GETS STUCK IN THE IGNITION. IGNITION WILL NOT TURN. THIS HAPPENS JUST ABOUT EVERY TIME AN ATTEMPT IS MADE TO TURN THE CAR ON FOR APPROXIMATELY ONE YEAR. MULTIPLE ATTEMPTS MUST BE MADE AND EXCESSIVE FORCE TO ENGAGE KEY MUST BE USED. AFTER CONTACTING SEVERAL LOCKSMITHS AND BEING REPEATEDLY TOLD THAT THIS PROBLEM CAN ONLY BE REPAIRED BY A FORD DEALER DUE TO THE COMPUTER NEEDING TO BE PROGRAMMED TO MATCH A CHIP IN THE IGNITION AND KEY, A LOCAL FORD DEALERSHIP WAS CONTACTED. A CUSTOMER SERVICE EMPLOYEE REPORTED THAT IT CAN BE REPLACED FOR $250. BUT THAT IT IS A COMMON PROBLEM WITH NO GUARANTEES THAT THE IGNITION WOULD NOT NEED FURTHER REPLACEMENT FOR THE SAME PROBLEM IN THE FUTURE. IGNITION WILL NO LONGER TURN AT ALL RESULTING IN THE KEY SNAPPING IN THE IGNITION. ENTIRE IGNITION WILL NEED TO BE REPLACED. *TR

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