NHTSA Complaint #10336109 — 2009 FORD ESCAPE ENGINE AND ENGINE COOLING

Complaint Details

ODI Number	10336109
Vehicle	2009 FORD ESCAPE
Component	ENGINE AND ENGINE COOLING
Date of Incident	March 17, 2010
Date Filed	June 13, 2010
Mileage	500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

2009 FORD ESCAPE LIMITED WITH 4WD AND 4 CYLINDER ENGINE HAS CONTINUED TO SPEW FLACKY WHITE MATERIAL FROM THE HEATING/AC DUCTS WHEN THE SYSTEM'S FAN IS OPERATING. UPON RETURN TO THE DEALER, I WAS INFORMED A TECHNICAL BULLETIN EXISTED TO RESOLVE THE PROBLEM. THE DEALER SUPPOSEDLY FOLLOWED THE DIRECTIONS IN THE MANUFACTURER'S BULLETIN.THE DEALER ALSO INDICATED THE MATERIAL WAS INSULATION AND NON TOXIC AND NOT A CARCINOGEN. THE PROBLEM CONTINUES TO EXIST WITH SMALLER PARTICLES BEING SPEWED FORTH WHENEVER THE SYSTEM IS TURNED ON. I AM CONCERNED THAT CONTINUOUS INHALATION OF THIS MATERIAL WILL HAVE BOTH SHORT AND LONG TERM HEALTH CONSEQUENCES FOR ME AND MY FAMILY. SINCE THERE IS ALREADY A TECHNICAL BULLETIN OUT, MY SITUATION IS NOT AN ISOLATED INCIDENT. I PLAN TO RETURN TO THE DEALER FOR RESOLUTION BUT I AM CONCERNED THAT THERE IS MORE AT RISK. HOW DO I DETERMINE THAT INHALATION OF THIS MATERIAL IS NOT TOXIC AND DOES NOT IMPOSE A HEALTH RISK?? *TR

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