NHTSA Complaint #10336043 — 2003 NISSAN MURANO

I HAVE A 03 MURANO SL. PURCHASED OFF A LEASE TURN IN. CERTIFIED SUV. AT 79,000 MILES BROUGHT TO DEALER WITH ENGINE CLICKING NOISE IN DEC. 09.. DEALER COULD NOT FIND PROBLEM. NOISE CONTINUED AND BROUGHT IT BACK IN JANUARY2010. THEY CHANGED PULLEY ASSEMBLY. I CALLED TO TELL THEM NOISE WAS STILL THERE. WAS TOLD TO CHECK OIL FROM TIME TO TIME. I SAW ON MY SERVICE REPORT THEY PUT DOWN CHECK ENGINE LIGHT WAS ON AND WAS LOW ON OIL. I KNOW FOR A FACT THIS IS A LIE. TOLD THEM TO REMOVE IT FROM THE REPORT. THEY REFUSED. NOW HERE IS THE REAL PROBLEM. I WAS ON THE GARDEN STATE PARKWAY AND I LOST POWER. I RESTARTED THE SUV AND THE ENGINE PRODUCED A VERY LOUD RATTLING NOISE. I HAD IT TOWED TO NISSAN, SINCE THEY SERVICED THIS FROM WHEN IT WAS ORIGINALLY SOLD AND I LET THEM SERVICE TO PROTECT THE WARRANT AND THEY WOULD HAVE ALL THE RECORDS. WELL, THE TIMING CHAIN BROKE. I WAS TOLD THEY HAVE PLASTIC GUIDES TO GUIDE THE TIMING CHAIN AND THESE WILL WEAR AND CAUSE THE CHAIN TO SLIP. THIS OCCURRED AT 83,000 MILES. NISSAN IS REFUSING TO HELP WITH THE REPLACEMENT ENGINE. THEY WANT $8600 FOR A NEW ENGINE. ON A 2003 IS ABSURD. A USED ENGINE WITH 60,000 MILES AND NO WARRANTY WILL COST $5600. I FEEL THE SERVICE MISDIAGNOSED MY PROBLEM, NEVER SEARCHED FOR THE REAL PROBLEM IN DEC. 09 AND FALSELY PUT ON THE REPORT THE CHECK ENGINE LIGHT WAS ON AND IT WAS LOW ON OIL TO PROTECT THEMSELVES FROM ANY PROBLEMS SINCE DEC. I HAD A EXTENDED WARRANTY, WHICH I CANCELLED WHEN THEY DID NOT COVER ENGINE SEAL LEAK, TIE ROD PROBLEM AND TRANS AXLE SEAL LEAK, IN THE EXTENDED WARRANTY BROCHURE IT MENTIONS ALL THE ABOVE AS COVERED ITEMS. AFTER FIGHTING WITH DEALER AND CORPORATE I CANCELED THE WARRANTY. THE UNCOVERED REPAIRS COST ME OVER $2500. THIS WAS A NISSAN BACKED EXTENDED WARRANTY. I NOW HAVE A COMPLAINT WITH SOMERSET COUNTY WHERE THE DEALER IS LOCATED AND THE STATE OF NEW JERSEY ABOUT ALL THE RED TAPE NISSAN HAS PUT UP TO HAVE COVERED REPAIRS ACTUALLY COVERED. IF THIS FAILS, SMALL CLAIMS CT. IS NEXT. *TR