NHTSA Complaint #10335914 — 2004 HONDA CIVIC

2004 HONDA CIVIC HYBRID. CONSUMER STATES ISSUES WITH SEAT BELT LIGHT *TGW THE CONSUMER STATED THE DEALER HAD SUPPOSEDLY FIXED THE PROBLEM IN THE PAST. HOWEVER, THE CONSUMER HAD TO RETURN TO THE DEALER FOR THE SAME PROBLEM. THE DEALER THEN SAID THE SEAT BELT LIGHT ILLUMINATING WAS DUE TO ANOTHER ISSUE AND THAT THE PART WOULD HAVE TO BE ORDERED. WHEN THE CONSUMER WENT BACK TO THE DEALER FOR HER 90,000 MILE MAINTENANCE, SHE HAD TO REMIND THEM TO REPLACE THE PART. WHEN THE OTHER REPAIRS WERE COMPLETED, THE SERVICE MANAGER INFORMED THE CONSUMER THE COST TO FIX THE PROBLEM WOULD BE $750.00 AND THAT IT WAS NOT UNDER WARRANTY. HE EXPLAINED THAT THE SRS CONTROL UNIT WAS BAD AND IF SHE DID NOT GET IT FIXED, THE AIR BAGS WOULD BE USELESS. *JB