NHTSA Complaint #10335799 — 2006 NISSAN MURANO

THIS COMPLAINT IS ON THE 2006 NISSAN MURANO, ON 5/29/10 MY GRANDMOTHER AND MYSELF GOT INTO THE VEH WHEN I TURNED THE VEH ON THERE WAS A BURNING SMELL I CHECKED UNDER THE HOOD AND SAW NOTHING I GOT BACK IN AND CHECKED THE DASHBOARD TO SEE IF THERE WAS ANY MAINTENANCE ISSUE AND SAW NOTHING. AS WE WERE GETTING OUT OF THE VEHICLE MY GRANDMOTHER STATED SHE FELT HEAT ON THE AREA OF THE ARMREST. I CAME INSIDE FOR NO MORE THAN 5 MINS AND WHEN I CAME BACK OUT THE INTERIOR OF THE VEHICLE WAS ON FIRE BETWEEN THE FRONT PASSENGER SEATS I IMMEDIATELY CALLED 911 AS A RESULT OF THIS FIRE THE VEH WAS A TOTAL LOSS. I HAVE PICS OF THE AFTERMATH SHOWING THAT THE TRUNK HATCH MELTED AND THAT THE INTERIOR WAS NOTHING BUT THE FRAME. UP UNTIL 5/29/10 THERE WAS NO INDICATION THAT ANYTHING WAS WRONG WHEN THERE IS A MAINTENANCE ISSUE A GREEN WRENCH POPS UP ON THE DASHBOARD SCREEN AND THE ONLY TIME THAT POPPED UP WAS WHEN THE TIRE ROTATION MAINTENANCE WAS DUE. THE ONLY MAINTENANCE THAT I HAVE HAD DONE ON THE VEHICLE SINCE PURCHASING ON 11/07/10 WAS AN OIL CHANGE, THE OTHER SCHEDULED MAINTENANCE WAS FOR 4/17/10 FOR A TIRE ROTATION WHICH WAS NOT DONE BECAUSE THE SERVICE TECHNICIAN PUT DOWN FOR AN OIL CHANGE WHICH WAS NOT NEEDED, I HAD SCHEDULED THIS APPT ONLINE AND IT WAS ALSO CONFIRMED ONLINE WHAT I WAS COMING IN TO HAVE DONE. THE MECHANIC DID AN OIL CHANGE AND I EXPLAINED TO HIM I WAS NOT DUE FOR AN OIL CHANGE HE TOLD ME THE 2 TIRES WOULD SOON NEED TO BE REPLACED ON THE VEHICLE THEREFORE THERE WAS NO NEED TO ROTATE AN HE RESET THE MONITOR ON THE VEH. I HAVE SPOKEN WITH THE MGR OF NISSAN PASSPORT TO DISCUSS THE DAMAGES TO THE VEH AND HE SAID I WOULD HAVE TO SPEAK WITH NISSAN ABOUT THE MANUFACTURING. I HAVE BEEN TRYING TO SPEAK WITH A CONSUMER AFFAIRS REP SINCE ABOUT 6/3/10, WHEN I CALL I AM PLACED ON HOLDAM PLACED OVER 20 MINUTES AND STILL HAVE NOT BEEN ABLE TO FILE A COMPLAINT. NISSAN REP BRITTANNY EXT 47118 MY FILE # [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR