NHTSA Complaint #10335183 — 2010 VOLKSWAGEN PASSAT

I RECENTLY PURCHASED A 2010 VW PASSAT WHICH HAS A CHROME BEZEL AROUND THE SHIFTER. THE CHROME BEZEL REFLECTS LIGHT INTO THE DRIVER'S EYES WHEN THE SUN IS DIRECTLY OVER HEAD BLINDING THE DRIVER DURING VEHICLE OPERATION. I CONTACTED THE VW HELP DESK ABOUT 10 DAYS AND FILED A COMPLAINT. I RECEIVED A PHONE CALL FROM VW YESTERDAY AND THEY TOLD ME NOT ENOUGH PEOPLE HAVE COMPLAINED ABOUT THIS PROBLEM. I HAVE ALSO CONTACTED THE DEALERSHIP WHO SEEMED TO BE PRETTY RECEPTIVE IN GETTING THIS MATTER RESOLVED. THEY ORDERED A NEW BLACK ON BLACK SHIFTER WHICH WAS THE ONLY OTHER REPLACEMENT PART AND IT IS THE SAME ONE THAT I CURRENTLY HAVE. PLEASE CONTACT ME FOR I HAVE SEVERAL PHOTOS WHICH DEMONSTRATE THIS POTENTIALLY DEADLY DESIGN FLAW. *TR