NHTSA Complaint #10334676 — 1999 FORD WINDSTAR

ON DECEMBER 17, 2009 WE TOOK OUR 1999 FORD WINDSTAR IN TO THE CERRITOS FORD DEALERSHIP IN CA. WE RECEIVED A LETTER FROM FORD THAT OUR VEHICLE WAS BEING RECALLED (RECALL # 09S09) AND AS IT TURNED OUT THE VAN WAS LEAKING AND THEY REPLACED THE LEAKING SWITCH AND HARNESS. BEFORE THE WORK WAS EVEN DONE, I TOLD THEM THAT WE WERE CONCERNED ABOUT THE ABS LIGHT THAT WAS ON OUR DASHBOARD. THE RECALL SUMMARY STATES THAT THE "WITH A LEAKING SCDS, DEALERS WILL ALSO INSPECT THE ABS CONTROL MODULE CONNECTOR AND REPAIR AS NECESSARY. REPAIRS WILL BE COMPLETED FREE OF CHARGE." ON OUR INVOICE, THE DEALERSHIP FAILED TO NOTE OUR CONCERN REGARDING THE ABS AND NEVER STATED WHETHER OR NOT THEY INSPECTED THE ABS CONTROL MODULE CONNECTOR. ALTHOUGH I AM AWARE THAT THERE COULD BE OTHER FACTORS CAUSING THE ABS LIGHT TO SHOW UP, I AM DEEPLY CONCERNED THAT THE RECALL WAS NOT FULLY COMPLETED. I AM AWARE THAT THE ISSUES WE ARE HAVING COULD RESULT IN A CAR FIRE. I JUST WANT CONFIRMATION THAT THE INSPECTION WAS DONE AND IF THE CONNECTOR NEEDS TO BE REPAIRED, THAT FORD TAKES CARE OF IT WITH NO OUT-OF-POCKET FROM ME. I HAVE CONTACTED BOTH THE SERVICE MANAGER AT CERRITOS & FORD CO. DIRECTLY. I WAS TOLD THE RECALL WAS COMPLETED ALTHOUGH THEY CANNOT SAY WHETHER OR NOT THE INSPECTION OF THE ABS CONTROL MODULE CONNECTOR WAS PERFORMED. THEY SAID I COULD PAY FOR AN EXPENSIVE DIAGNOSTIC TEST THROUGH THE DEALERSHIP WHERE THEY COULD DETERMINE IF THERE ARE ISSUES WITH THE ABS THAT WERE A RESULT OF FRAUD OR POOR WORKMANSHIP. EITHER WAY, ALL OF THIS WILL COST ME A LOT OF MONEY FOR SOMETHING I ASKED TO HAVE TAKEN CARE OF AT THE TIME I BROUGHT THE VAN IN FOR THE RECALL. I'M REALLY FRUSTRATED AND CONCERNED ABOUT THIS AS WELL AS OTHER ISSUES PERTAINING TO THIS VAN THAT I BELIEVE ARE RECALL RELATED. OUR TAIL-LIGHTS WON'T WORK DESPITE NEW BULBS, OUR BRAKES SOMETIMES SPUTTER AND DON'T ALWAYS STOP IMMEDIATELY. WE'VE HAD 4 CLOSE CALLS RELATED TO OUR BRAKES AND I WONDER HOW MUCH OF THIS IS RECALL-RELATED. *TR