NHTSA Complaint #10334374 — 2007 DODGE NITRO

INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) I OWN A 2007 MODEL DODGE NITRO, WHICH I BOUGHT IN MARCH 2008, FROM AL MULLA & BEHBEHANI MOTOR CO. W.L.L., THE OFFICIAL DEALER OF CHRYSLER, DODGE & JEEP IN KUWAIT. THE VEHICLE INFORMATION NUMBER IS [XXX] . TILL DATE MY VEHICLE HAS COVERED 45,000 KMS. ON MAY 12, 2010, I TOOK MY VEHICLE TO THE DEALER FOR ITS PERIODIC OIL CHANGE. WHEN I RETURNED TO PICK UP MY VEHICLE, I FOUND SMOKE ARISING FROM THE ENGINE, EVEN THOUGH THE ENGINE WAS SWITCHED OFF. SINCE THEN I HAVE CONTACTED THE DEALER SEVERAL TIMES TO INQUIRE ABOUT MY VEHICLE AND WHEN I COULD HAVE IT BACK. THEIR ANSWER HAS ALWAYS BEEN, 'WE NEED MORE TIME.' THEY SAID THEY NEEDED TO CHANGE THE WHOLE WIRING. THE BRANCH MANAGER NEVER TAKES THE TELEPHONE. BUT, AFTER ALL THESE LOCAL REPAIR WORK, HOW CAN I BE SURE THAT A SIMILAR INCIDENT WILL NOT HAPPEN AGAIN? I WOULD LIKE TO KNOW THE REASON WHY MY VEHICLE CAUGHT FIRE JUST AFTER AN OIL CHANGE AND WHILE THE ENGINE WAS STILL OFF. IF THIS SHOULD HAVE HAPPENED WHILE I WAS DRIVING ON THE HIGHWAY, IT COULD HAVE RESULTED IN A FATAL ACCIDENT. INCIDENTALLY, THE DEALER PROVIDED ME THE TEMPORARY USAGE OF A 2008 MODEL JEEP, IN WHICH I DISCOVERED TO MY HORROR THAT THE HAND-BRAKES WERE NOT EVEN FUNCTIONING. I WOULD APPRECIATE IF SOMEBODY RESPONSIBLE WOULD LOOK INTO THIS MATTER SERIOUSLY AND RESPOND TO MY PREDICAMENT AT HAVING BOUGHT A DODGE. LOOKING FORWARD TO HEARING FROM YOU. [XXX] *TR