NHTSA Complaint #10334141 — 2010 FORD FUSION

WHILE DRIVING OUR BRAND NEW FORD FUSION SEDAN SE ON THE FREEWAY AROUND 2PM. I WAS FAR AWAY FROM CARS AND I DON'T DRIVE NEAR SEMI'S OR DUMP TRUCKS I HEARD A NOISE IN THE WINDSHIELD FRAME ON THE PASSENGER SIDE MID WAY UP AND THEN A HORIZONTAL CRACK APPROX 14 INCHES APPEARED. I GOT OFF THE NEXT EXIT AND CALLED OUR DEALER IMMEDIATELY AND THEY SAID BRING INTO SERVICE DEPT 7AM NEXT MORNING. THE SERVICE DEPT LOOKED AT WINDSHIELD AND FRAME AND STATED IT WAS A MICROSCOPIC CHIP. WE HAD TO PAY ALMOST $400 FOR A NEW WINDSHIELD AND WE STILL THINK IT WAS A DEFECTIVE WINDSHIELD. IT WAS AT APPROX 1,000 MILES. IT'S INTERESTING AND CONCERNING A FRIEND OF OURS BOUGHT A FORD FUSION S AT THE SAME DEALER OVER A MONTH AGO AND AFTER 2 WEEKS HIS WINDSHIELD DID THE SAME THING. WE'D APPRECIATE YOU CHECKING INTO THIS. I SPOKE WITH THE BUSINESS MANAGER AT THE DEALER THE DAY IT HAPPENED AND HE SAID MAYBE IT'S THE HEAT. I HAD 2 OF THE WINDOWS DOWN PARTIALLY IN THE BACK. WHERE'S THE QUALITY CHECKS THEY MAKE. THANK YOU. *TR