NHTSA Complaint #10332165 — 2004 FORD EXPLORER STRUCTURE:BODY:HATCHBACK/LIFTGATE

Complaint Details

ODI Number	10332165
Vehicle	2004 FORD EXPLORER
Component	STRUCTURE:BODY:HATCHBACK/LIFTGATE
Date of Incident	May 1, 2005
Date Filed	May 25, 2010
Mileage	52,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

TL* THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT STATED THE PLASTIC LINING UNDER THE TAILGATE WINDOW WAS CRACKED. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES BUT WOULD NOT PROVIDE ANY ASSISTANCE. THE DEALER ADVISED THEY WERE AWARE OF THE FAILURE HOWEVER THEY WERE NOT LIABLE FOR THE FAILURE WITHOUT A RECALL. THE CONTACT STATED THAT EVERY YEAR AND MODEL OF HIS VEHICLE THAT HE HAS OBSERVED EXHIBITS THE SAME FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 52,000. UPDATED 07/23/10*JB

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