NHTSA Complaint #10331749 — 1996 FORD WINDSTAR

1996 FORD WINDSTAR. CONSUMER REQUESTS A REFUND FOR MONEY SPENT ON REPAIRS AS A RESULT OF THE PROBLEM DESCRIBED IN A RECALL *TGW THE CONSUMER STATED THE VEHICLE HAD A BRAKE FLUID LEAK WHICH DAMAGED THE ABS MODULE, CLOSKSPRING AND CAUSED THE CRUISE CONTROL NOT TO WORK. THE CONSUMER STATED IN MID-LATE DECEMBER SHE AND HER HUSBAND BEGAN TO EXPERIENCE PROBLEMS WITH BRAKING AND THE ABS LIGHT WOULD COME ON AND GO OFF AT RANDOM. BRAKING WAS SOMETIMES INTERRUPTED BY A SHUDDERING WHICH DELAYED THE ACTION OF THE BRAKE AFTER THE BRAKE PEDAL WAS DEPRESSED, AS IF THE ABS DID NOT WANT THE BRAKE TO ENGAGE. THIS HAPPENED DURING NORMAL BRAKING AS WELL AS A QUICK PRESS OF THE BRAKE PEDAL, BUT IN EITHER CASE THE BRAKING WAS PROLONGED. THE CONSUMER STATED THE DEALER REPAIRED THE PROBLEM WITH A KIT AND SHE WAS REASSURED THE BRAKE LEAK WAS FIXED AND THERE SHOULD BE NO MORE PROBLEMS AND THERE WAS NOTHING WRONG WITH THE ACTION OF THE BRAKES. SEVERAL DAYS LATER, THE CONSUMER AND HER HUSBAND EXPERIENCED THE SHUDDERING AGAIN WHILE DRIVING 65 MPH. THE CONSUMERS HUSBAND DECIDED TO PURCHASE AN ABS MODULE FROM AN ONLINE DEALER. THE CONSUMER TOOK THE VEHICLE TO THE DEALER, WHO AGREED TO INSTALL THE PART. THE PROBLEM WITH THE ABS LIGHT AND SHUDDERING HAS BEEN RESOLVED. WHEN THE CONSUMER RECEIVED THE RECALL NOTICE, HE WENT TO THE DEALERSHIP WITH THE RECEIPTS FROM THE REPAIR, BUT WAS TOLD HIS VEHICLE WAS NOT ONE OF THE YEARS COVERED FOR A REFUND OF PREVIOUS REPAIRS. *JB