NHTSA Complaint #10331131 — 2002 TOYOTA RAV4

MY 2002 TOYOTA RAV4 CHECK ENGINE LIGHT CAME ON. THE LIGHT WENT OFF A FEW DAYS LATER, BUT MY HUSBAND TOOK IT TO A MECHANIC TO HAVE IT LOOKED AT. THE MECHANIC SAID THE ECU (COMPUTER) FAILED. A FEW DAYS LATER THE CAR HAD PROBLEMS SHIFTING, AND IT STARTED BUCKING ON THE HIGHWAY. I DID SOME RESEARCH ON THE INTERNET, AND CAME TO FIND OUT THAT THIS IS A KNOWN DEFECT WITH THE 2002 TOYOTA RAV4. THERE WAS A TOYOTA INTERNAL MEMO WRITTEN IN 2006 ADMITTING THE DEFECT. MY HUSBAND AND I BOUGHT THIS CAR BRAND NEW. THE CAR HAS ONLY 60,000. MILES ON IT. WE CALLED TOYOTA TO SEE IF THEY WOULD HONOR THE WARRANTY (WE ARE THREE MONTHS OVER THE WARRANTY) AND THE DEALERSHIP SAID NO, AND TOYOTA HEADQUARTERS GAVE US A CASE NUMBER, AND REFERRED US BACK TO THE DEALERSHIP. WE HAVE BEEN LOYAL TOYOTA CUSTOMERS. WE ALSO BOUGHT A 2007 TOYOTA SIENNA. IT IS UNCONSCIONABLE THAT A COMPANY IS PUTTING ITS CUSTOMERS AT RISK WITH A DEFECTIVE PART, AND THEN HIDING IT FROM THE VEHICLE OWNER. WE NEVER RECEIVED A MEMO ABOUT THE DANGER OF THIS VEHICLE. DOES SOMEONE HAVE TO BE KILLED IN ORDER FOR OUR GOVERNMENT TO GET INVOLVED? TOYOTA SHOULD BE ORDERED TO REPLACE THE DEFECTIVE PARTS THAT IT WILLFULLY SOLD TO ITS CUSTOMERS AND THEN TRIED TO COVER IT UP! *TR