NHTSA Complaint #10331029 — 2004 MERCEDES BENZ E500

TL* THE CONTACT OWNS A 2004 MERCEDES BENZ E500. WHILE DRIVING AT APPROXIMATE SPEEDS OF 20 MPH, THE ENTIRE DASH BOARD ILLUMINATED FOLLOWED BY THE ILLUMINATION OF THE BRAKE SYSTEM WARNING LIGHT. THE CONTACT ATTEMPTED TO DEPRESS THE BRAKES BUT THE BRAKES WOULD NOT ENGAGE. THE CONTACT WAS ABLE TO DRIVE TO HIS RESIDENCE WITHOUT INCIDENT AND UTILIZED THE EMERGENCY BRAKE TO STOP THE VEHICLE. THE CONTACT WAS AWAITING A TOW TO THE DEALER FOR DIAGNOSTIC TESTING. THE FAILURE AND CURRENT MILEAGES WERE 51,000. UPDATED 12/10/10 *BF THE CONSUMER TOOK THE VEHICLE TO THE DEALER AND THEY DIAGNOSED THE PROBLEM AS SENSOTRONIC BRAKING SYSTEM FAILURE. IT WAS REPLACED FREE OF CHARGE UNDER THE MANUFACTURER'S WARRANTY. UPDATED 12/27/10 THE CONSUMER STATED WHEN HE STEPPED ON THE BRAKE, THE VEHICLE NOT RESPOND. THE CONSUMER THEN DECIDED TO USE THE COMBINATION OF THE FOOT BRAKE AND THE HILL WHICH BROUGHT THE VEHICLE TO A STOP. UPDATED 01/31/11