NHTSA Complaint #10330228 — 1991 TOYOTA PREVIA

IN HEAVY RAIN AT 55MPH, THE WINDSHIELD WIPERS HIT EACH OTHER, FLIP, SCRATCH THE GLASS AND STOP WORKING. TOYOTA HAS ACKNOWLEDGED THE RECALL BUT WILL NOT PAY FOR THE PARTS OR THE SERVICE. THE PARTS ARE AVAILABLE. THE PARTS ALONE ARE OVER A THOUSAND DOLLARS. THE WIPER ASSEMBLY AND OR MOTOR ARE DEFECTIVE AND HAVE DONE THIS SEVERAL TIMES. THERE IS NO WAY TO PREDICT WHEN IT WILL HAPPEN AGAIN. VISIBILITY IS REDUCED TO ZERO WHEN IT HAPPENS ON THE FREEWAY. IT IS DEADLY AND I AM TRYING TO FIND OUT WHAT TO DO TO GET TOYOTA TO HONOR THE RECALL. I HAD 3 KIDS IN THE CAR WHEN THE WIPERS TRIPPED AND FLIPPED ON THE FREEWAY. MY VISIBILITY WENT TO ZERO INSTANTLY. I SWERVED TO THE SIDE OF THE FREEWAY TO PULL OVER, FORTUNATELY THERE WAS NO ONE BEHIND ME AT THAT MOMENT. *TR