NHTSA Complaint #10329370 — 2009 TOYOTA COROLLA

AFTER TOYOTA RECALLED AND WORKED ON MY GAS PEDAL, IT GOT STUCK ONCE, WHICH LITERALLY CAUSED ME TO BUMP SLIGHTLY INTO A CAR IN FRONT OF ME) THEN ESCALATED ON ITS OWN SPORADICALLY. ONE DEALER AGENT TOLD ME WOULD SUBMIT PAPERWORK AND IT WOULD TAKE AN HOUR TO CHECK, AND THE GAS PEDAL WOULD BE REPLACED. WHEN I TRIED TO BRING THE CAR TO BE CHECKED AND WORKED ON, HE SAID NOT COME TILL HE CALLED WHEN HE WAS READY. FOR 1-2 WEEKS HE NEVER CALLED. WHEN I WENT TO ASK, THEY SAID THE CAR WAS NOT TO BE WORKED ON FOR A WHILE. I CALLED CUSTOMER SERVICE TO CHANGE TO ANOTHER DEALERSHIP. THIS DEALERSHIP ASKED ME TO WAIT FOR 2 WEEKS, AND SAID WOULD NEED TO KEEP MY CAR FOR TWO WEEKS TO CHECK. I CALLED TWICE BUT NO ONE CALLED BACK. I FINALLY WENT TO A DEALERSHIP WHERE I HAPPENED TO BE NEAR WHERE I WORKED ONE DAY. THEY CHECKED TO MAKE SURE MY CAR WAS OKAY AT LEAST THEN. I ASKED THEM HELP ME PUT MY CARPET IN PLACE AS AFTER DETAILING THE FIRST DEALERSHIP DID NOT PUT THEM BACK IN ORDER AS THEY WERE WET. THIS DEALERSHIP PUT HOOK ON MY CARPET TO MAKE SURE THEY WERE IN PLACE AS I DID NOT HAVE THE HOOK AS THEY WERE SUPPOSED TO BE, AND ADVISED ME TO CALL CUSTOMER SERVICE, NOT KNOWING I HAVE ALREADY CALLED AND THEY WERE REFERRING ME TO DEALERSHIP THAT TOOK FOREVER. I WAS BY ANOTHER DEALERSHIP WHERE I WORKED THE NEXT DAY. THEY CHECKED, AND ORDERED THE GAS PEDAL IMMEDIATELY. IN JUST 2-3 DAYS THEY TOLD ME THEY HAD THE PART AND HAD ME OVER AND GOT MY CAR FIXED. THE CARPET IN THE DRIVER SEAT IS FIXED, BUT NOT THE OTHERS YET. THE GAS PEDAL OF MY CAR WAS A RISK TO THE SAFETY OF ME AND MY CAR AND OTHER PEOPLE AND CARS AROUND ME. THE DELAY OF THE FIRST TWO DEALERSHIPS AND CUSTOMER SERVICE SEEM TO NOT CARE FOR THE URGENT NEED FOR THE PEDAL TO BE REPLACED IMMEDIATELY TO ENSURE ABSOLUTE SAFETY. THE LATTER TWO DEALERSHIP WERE HELPFUL TO SPOT THE PROBLEM OF MY CARPET AND TOOK PREVENTIVE MEASURE IMMEDIATELY, AND THEN GOT THE GAS PEDAL REPLACED IMMEDIATELY. SHOULD TAKE CARE OF PROBLEM BETTER. *TR