NHTSA Complaint #10329221 — 2006 TOYOTA HIGHLANDER

JUST EIGHT MONTHS AFTER PURCHASING FOUR NEW TIRES FROM JUST TIRES, I FELT THE CAR SLIDING IN THE RAIN AND DECIDED TO TAKE MY CAR TO THE TOYOTA DEALERSHIP TO BE CHECKED. I WAS INFORMED THAT THE TIRES WERE COMPLETELY BALD AND TOO DANGEROUS TO DRIVE ON. I LIVE IN LOS ANGELES, I DO NOT DRIVE ON ROAD-WEARING TERRAIN BUT RESIDENTIAL STREETS AND FREEWAYS, SO THERE IS NO OBVIOUS REASON AS TO WHY THE TIRES WERE WORN OUT JUST EIGHT MONTHS LATER. I THEN CONTACTED JUST TIRES DIRECTLY WITH MY COMPLAINT AND BROUGHT THEM THE WORN TIRES. THEIR RESPONSE WAS THAT THE CAUSE WAS DUE TO THE WHEELS NOT BEING ALIGNED. HOWEVER, ON EXAMINING THE ORIGINAL WORK ORDER FROM JUST TIRES, IT SHOWS THAT THE CAR WAS 'CHECKED FOR ALIGNMENT'. IF THE WORK WASN'T CARRIED OUT, I SHOULD NOT BE HELD RESPONSIBLE FOR JUST TIRES SHODDY WORKMANSHIP AND IF THE WORK WAS CARRIED OUT THEN THE FAULT WAS WITH THE ORIGINAL TIRES AND, AGAIN, I SHOULD NOT BE HELD RESPONSIBLE. TO SOLVE THE ISSUE, I WOULD LIKE A FULL REFUND FOR THE TIRES INCLUDING ALL 'EXTRAS' NAMELY $986 (THE COST OF REPLACING THE TIRES AND LABOR). I ORIGINALLY PAID JUST TIRES $612.12 AND THEY HAVE NOW OFFERED ME PALTRY SUM OF $292. *TR