NHTSA Complaint #10327077 — 2005 CHRYSLER CROSSFIRE

I HAVE A 2005 CHRYSLER CROSSFIRE. MY CAR WAS PARKED IN MY GARAGE AND WHEN I WENT OUT INTO THE GARAGE IN THE AFTERNOON ON APRIL 2, 2010 I NOTICED THE REAR WINDOW IN MY CONVERTIBLE TOP WAS PARTIALLY DISLODGED FROM THE ROOF FABRIC. I CALLED THE CHRYSLER DEALER WHERE I PURCHASED IT IMMEDIATELY AND WAS TOLD BY THEIR SERVICE DEPT. THAT IT WAS A COMMON PROBLEM AND THAT IT WOULD COST $2,200 PLUS TAX TO REPLACE THE ENTIRE ROOF. THE BOTTOM LINE IS THAT THE ADHESIVE HOLDING THE WINDOW TO THE CONVERTIBLE TOP IS DEFECTIVE RESULTING IN IT COMING UNGLUED. I PURCHASED THE 7-70000 MAXIMUM CARE EXTENDED WARRANTY FOR $2,226 AT THE TIME OF PURCHASE OF THE VEHICLE. MY CHRYSLER DEALER HAS TOLD ME THAT THIS PROBLEM IS NOT COVERED BY THE WARRANTY. THERE IS NO WHERE IN THE WARRANTY THAT SAYS THIS IS NOT COVERED. I HAVE WRITTEN TO CHRYSLER CORP. AT 27777 INKSTER ROAD FARMINGTON HILLS, MI 48334, THE DIRECTOR OF DAMLIER CHRYSLER SERVICE WARRANTIES, P. O. BOX 2700, TROY, MICHIGAN 48007-2700 AND FLORIDA DEPT. OF INSURANCE SERVICE WARRANTIES, 200 E. GAINES ST., TALLAHASSEE, FLORIDA 32399 AND HAVE NOT HEARD A WORD FROM ANYONE. I HAVE 19,000 MILES ON MY VEHICLE AND IT IS CONTINUOUSLY GARAGED. FOR THE PAST 3 WEEKS I HAVE NOT BEEN ABLE TO DRIVE MY CAR BECAUSE OF THIS PROBLEM. SINCE CHRYSLER IS AWARE OF THIS PROBLEM SO MUCH TO SAY THAT IT IS "A COMMON PROBLEM" WHY ARE THEY NOT MAKING GOOD FOR IT? AND SINCE I CAN NOT FIND A MENTION OF THIS PROBLEM IN THE EXTENDED WARRANTY, WHY ISN'T IT COVERED. I WOULD BE GLAD TO SEND YOU A COPY OF THE WARRANTY, JUST REQUEST AND I WILL SEND. *TR