NHTSA Complaint #10326846 — 2007 HONDA CIVIC

I GOT A NEW HONDA CIVIC EX 2007 SEDAN AND PERFORMING ALL THE REGULAR NEEDED MAINTENANCE AND WHEEL ROTATION. AFTER DRIVING 20,000 MILES, I FELT SHAKING AND VIBRATION OF THE CAR WITH LOTS OF NOISE COMING OUT OF THE CAR. I BROUGHT MY CAR TO HONDA DEALER; THE TECHNICIAN CHECKED AND INFORMED ME THAT, THE WHEEL CUPS ARE UNEVENLY WORN DUE TO THE DEFECTIVE WHEEL CONTROL ARM AND IMPROPER WHEEL ALIGNMENT. DEALER SAID HE FIXED THE WHEEL ALIGNMENT AND REPLACED THE DEFECTIVE WHEEL CONTROL BUT MENTIONED THAT THE NOISE WILL CONTINUE TILL THE WHEELS WEAR EVENLY (APPROXIMATELY 2MONTHS). I DROVE AGAIN FOR FOUR MONTHS WITH THAT NOISE AND VIBRATIONS, I DIDN'T SEE ANY CHANGE AND IN FACT THE NOISE HAS BEEN INCREASED. I BROUGHT THE CAR AGAIN TO DEALER AND TECHNICIAN VERIFIED AND SAID, I NEED TO REPLACE ALL 4 TIRES IN ORDER TO GET RIDE OF THAT ISSUE. I FILED A COMPLIANT TO HONDA CUSTOMER SERVICE CLAIMING THAT, THE WHEELS HAS BEEN PREMATURE WEAR OF TIRES DUE TO THE DEFECTIVE WHEEL CONTROL ARM FROM THE MANUFACTURE. THEY TOOK WEEK TIME AND INFORMED ME THAT, THE TIRES WERE NOT COVERED MY HONDA WARRANTY AND THEY COULD NOT HELP ON THIS. I ARGUED WITH THE MANAGER WHO HANDLED THE CASE, THE LIFE OF THE TIRES WAS REDUCED TO HALF BECAUSE OF THE DEFECTIVE PART FROM THE CAR,..NO USE.. *TR