NHTSA Complaint #10326742 — 2009 VICTORY VISION

2009 VICTORY VISION MOTORCYCLE. DFU JULY 09 SINCE DAY ONE, HEAVY FUEL SMELL, VAPORS. FOUND LOTS OF OTHERS ON THE INTERNET MAKING THE SAME COMPLAINT. FINALLY, THE SERVICING DEALER AGREED TO ORDER A NEW DESIGNED FUEL CAP FOR ME. I FOUND THIS TO BE A COMMON REMEDY ON THE INTERNET AND TOLD THEM. NOW 90 DAYS LATER, NO FUEL CAP. HE SAID HE CAN'T GET IT. I CALLED POLARIS CUSTOMER SERVICE, AND THEY ACTED TOTALLY UNINFORMED, AND GAVE ME THE RUN AROUND, SENDING ME BACK TO THE DEALER FOR RESOLUTION. THEY KEPT WANTING TO GET OFF THE PHONE AND HAVE ME RESEARCH THE NEW FUEL CAP PART NUMBER. I THOUGHT THEY SHOULD KNOW THIS. THEY SAID THEY CAN'T DO ANYTHING TO HELP BUT STEER ME BACK TO THE HELPLESS DEALER. I INSISTED THEY DO THE RESEARCH, GET THEIR OWN PART NUMBER AND CALL ME BACK WITH A RESOLUTION. I TOLD THEM I WOULD NOTIFY NHTSA EITHER WAY. THERE ARE HUNDREDS/THOUSANDS OF OWNERS OUT THERE WITH THIS PROBLEM AND VICTORY CHOSE TO EVADE RESPONSIBILITY AND REMEDY. *TR