NHTSA Complaint #10326155 — 2006 MINI COOPER S

I PURCHASE MY 2006 MINI COOPER S NEW ALMOST 4 YEARS AGO. I HAVE BEEN COMPLAINING ABOUT THE AUTOMATIC TRANSMISSION SINCE I PURCHASED IT. IF YOU ARE GOING DOWN A HILL IT DOWNSHIFTS EXTREMELY HARD CAUSING A WHIPLASH EFFECT. CARS HAVE ALMOST HIT ME FROM BEHIND MANY TIMES. ADDITIONALLY WHEN GOING UP A HILL SUCH AS A FREEWAY ON-RAMP, THE CAR WILL JUST REFUSE TO ACCELERATE. THIS IS VERY DANGEROUS WHEN TRYING TO MERGE ONTO THE FREEWAY. I HAVE SPOKEN MANY TIMES TO MINI HEADQUARTERS AND THE CONSENSUS IS THAT IS HOW THE VEHICLE IS SUPPOSED TO OPERATE. THEY TOLD ME TO BUY A NEW ONE NOW BECAUSE THEY DON'T USE THAT TRANSMISSION ANY MORE. THEY ALSO TOLD ME TO MANUALLY SHIFT THE CAR IN THOSE SITUATIONS. I SAID IF I HAD WANTED TO SHIFT MANUALLY I WOULDN'T HAVE PAID FOR AN AUTOMATIC TRANSMISSION. I AM VERY FRUSTRATED WITH THEIR RESPONSE. I AM DISABLED AND ON A LIMITED INCOME. I CAN'T AFFORD TO BUY A NEW CAR AND MORE IMPORTANTLY I COULDN'T MORALLY SELL THIS ONE WITH THESE KIND OF PROBLEMS. *TR