NHTSA Complaint #10325609 — 1988 FORD MUSTANG

I WAS DRIVING TO A FUNERAL HOME TO PICK UP ASHES 40 MILES FROM HOME WITH TWO CHOW DOGS WHEN THE STEERING COLUMN STARTED SMOKING AND WAS BURNING. THE VEHICLE STALLED OUT AND I PULLED TO THE SIDE OF THE ROAD. I CONTACTED AAA TO HAVE THE CAR TOWED TO A RELIABLE REPAIR SHOP. I HAD A USED ONE INSTALLED AS THE FORD DEALER SAID THE COMPUTER DOES NOT GO BACK TO THAT YEAR FOR PARTS. I DID NOT KNOW ABOUT THE RECALL AT THAT TIME. HOWEVER I FOUND OUT HOW TO FIND OUT DUE TO A GOOD MORNING AMERICA SHOW. I CONTACTED THE LOCAL FORD DEALER THIS TIME IN PERSON AND AGAIN COMPUTER COULD NOT GIVE ANY INFORMATION.THE PERSON IN CHARGE WAS JOHN LARUE AND HE GAVE ME A PHONE NUMBER TO FORD 1-800-392-3673 AND I CALLED EXPLAINED THE SITUATION AND APPARENTLY THERE WAS NOTHING THEY COULD DO AS THERE MAY BE A BLANKET RECALL WHATEVER THAT IS AND NOTHING LISTED ON THEIR COMPUTER AND WAS BLOWN OFF. NOTHING . NADA. I BELIEVE THAT IF YOU SELL IT YOU SERVICE IT IF IT IS DEFECTIVE. THIS IS MY REASON FOR THIS COMPLAINT. *TR