NHTSA Complaint #10324971 — 2006 FORD F-150

BOTH DRIVER AND PASSENGER SIDE REVIEW MIRRORS ARE NOT STATIONARY. THEY ARE LOOSE AND PIVOT WHEN CLOSING A DOOR. DRIVER'S SIDE ALSO VIBRATES WHILE DRIVING MAKING IT DIFFICULT TO SEE OUT OF. THIS HAS BEEN REPORTED TO FORD DEALERSHIP WHERE THEY STATED "IT IS JUST A POOR DESIGN WITH A 'BREAK-AWAY FEATURE' THAT APPEARS TO HAVE BEEN 'OVERWORN' BY PREVIOUS OWNER, POSSIBLY DUE TO USE OF THINNER GASKETS IN MIRROR ASSEMBLY". WHEN ASKED ABOUT LONGEVITY AND ANTICIPATED LIFESPAN OF MIRRORS PRIOR TO FAILURE DUE TO WEAR, THEY STATED IT WAS NOT A WEAR-PART, HOWEVER, THEY ALSO DENIED IT BEING DEFECTIVE AND QUOTED ME $1200 FOR PARTS AND LABOR TO REPLACE. WARRANTY WOULD NOT COVER SINCE THE DEFECT WAS MECHANICAL AND NOT ELECTRICAL. THE DEALERSHIP ALSO STATED THE MIRRORS THAT WOULD BE INSTALLED WOULD BE EXACTLY THE SAME AND THERE WAS NO GUARANTEE THIS WOULD NOT HAPPEN AGAIN. I WAS UNABLE TO GET A CORRECTIVE ACTION OR REASONING WHY MY PARTICULAR MIRRORS ARE NOT SATISFACTORY, BUT I HAVE HEARD THIS IS NOT A NEW PROBLEM FOR THIS VEHICLE. LOOKING AT BOTH OF MY MIRRORS, IT IS OBVIOUS THEY SHOULD HAVE SOME SORT OF LOCKING MECHANISM (SNAP-IN-PLACE DESIGN) LIKE MOST VEHICLES. THERE HAS NOT BEEN ANY ACCIDENT INVOLVED WITH THIS SAFETY ISSUE. THIS IS TO DOCUMENT A KNOWN PROBLEM FOR AWARENESS PURPOSES AND TO POTENTIALLY RECEIVE A CORRECTIVE ACTION FOR MY FAULTY MIRRORS. THIS ISSUE HAS BEEN ON-GOING, AND AN ARBITRARY INCIDENT DATE HAS BEEN ASSIGNED. *TR