NHTSA Complaint #10323386 — 2005 HONDA CR-V

THE FOLLOWING IS A PROBLEM THAT I HAVE WITH MY VEH, WHICH I HOPE YOU CAN RESOLVE. CR.V 2005 VIN # [XXX] MAINTENANCE HISTORY: ALL SCHEDULED MAINTENANCE WERE PERFORMED BY HONDA OF NANUET. PROBLEM: APPROXIMATELY 2 YEARS AFTER PURCHASE THE LED LIGHTS OF THE INSTRUMENT PANEL, STARTING FROM THE LEFT SIDE, BEGIN TO GO OUT. RESULTING THAT DURING NIGHT-TIME DRIVING I AM UNABLE TO SEE THE TEMPERATURE GAUGE AND PART OF THE RPM GAUGE. DURING A SCHEDULED MAINTENANCE I BROUGHT THIS SITUATION UP, TO THE SVC MGR WHO PROMPTLY TOLD ME THAT IT WAS NOT A COVERED ITEM. I MENTIONED THAT I WAS EXTREMELY CONCERNED ABOUT THIS SAFETY ISSUE BUT THE ISSUE WAS NOT RESOLVED. NEEDLESS TO SAY, MORE OF THE LED LIGHTS HAVE STOPPED WORKING; THE ONLY LIGHTS THAT CONTINUE TO WORK ARE THE ONES ON THE RIGHT SIDE OF THE SPEEDOMETER THAT LIGHT UP 120MPH THRU 140MPH. THIS SITUATION IN MY OPINION IS AN EXTREMELY DANGEROUS ONE WHILE DRIVING AT NIGHT. AND MAY RESULT IN AN ACCIDENT OR WORSE. THE LEDS OBLIVIOUSLY WERE DEFECTIVE FROM THE BEGINNING AND SHOULD HAVE BEEN REPLACED BY THE SERVICE DEPARTMENT IN NANUET. SINCE THIS SITUATION IS POTENTIALLY DANGEROUS- SINCE I DO USE THE VEHICLE AT NIGHT, I AM RESPECTFULLY REQUESTING THAT HONDA REPLACE THE LEDS LIGHTS AT NO COST TO ME. I SPOKE WITH MR SERGIO SALVADOR, CUST SVC ON 4/1/10 WHO SIMPLY STATED THAT I SHOULD'VE DONE SOMETHING EARLIER. I TOLD THAT I DID INFORMED THE DEALER SERVICE MGR TWO YEARS AFTER PURCHASE, OF THE PROBLEM AND MY CONCERN ABOUT MY SAFETY DRIVING AT NIGHT, I ALSO TOLD THAT THIS DEFECT IS A SERIOUS SAFETY ISSUE WITH SEVERE POSSIBLE CONSEQUENCES, AND FURTHER EMPHASIZED THAT THE HONDA DEALERSHIP WAS AWARE OF THE PROBLEM 3 YEARS AGO BUT DID NOTHING ABOUT IT. MR. SALVADOR STILL MAINTAINED THAT HONDA WOULD NOT MAKE THE REPAIR. I TOLD HIM THAT THE LED LIGHTS MUST HAVE BEEN DEFECTIVE FROM THE ONSET. THERE WAS NO RESOLUTION. THEREFORE I AM MAKING THIS COMPLAINT. PLEASE HELP. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR