NHTSA Complaint #10323031 — 2007 DODGE NITRO

TL*THE CONTACT OWNS A 2007 DODGE NITRO. THE CONTACT STATED THAT THE KEY THAT WAS USED TO OPEN AND CLOSE THE DOORS WAS LOST. A LOCKSMITH WAS NOTIFIED AND WAS UNABLE TO CHANGE THE DOOR LOCKS DUE TO A PLASTIC COVER OVER THE CYLINDER. THE PLASTIC COVERING THAT COULD NOT BE REMOVED WAS A MANUFACTURERS DESIGN. THE AUTHORIZED DEALER STATED THAT THE ENTIRE DOOR CONNECTION REQUIRED REPLACEMENT BEFORE THE CYLINDER LOCK COULD BE REPLACED. THE CONTACT WAS DISPLEASED TO KNOW THE LENGTHY PROCESS AND TIME FRAME INVOLVED WITH THE SERVICE REPAIR; HOWEVER, THERE WAS A KEY FOR THE IGNITION AND A REMOTE FOR THE OPENING AND CLOSING OF THE VEHICLE DOORS. THE FAILURE AND CURRENT MILEAGES WERE 15,000.