NHTSA Complaint #10322323 — 2000 HONDA ODYSSEY

HAD TRANSMISSION COMPLETELY REPLACED ON 2007 BECAUSE IT HAD GONE SOUTH. NOW 2 YEARS LATER THE REPLACEMENT IS DOING THE EXACT SAME THING. THEY OFFERED 50% AS APPARENTLY THE "NEW" TRANSMISSION HAD ALL OF A ONE YEAR WARRANTY ON IT. THE ORIGINAL REPLACEMENT WAS NO CHARGE, BUT SAYS NOTHING AT ALL ABOUT WARRANTY ON THE PAPERWORK. ONLY WHEN WE TOOK IT BACK TO THE DEALER DID WE FIND OUT APPARENTLY IT WAS A ONE YEAR WARRANTY. THE GUY AT THE SERVICE COUNTER TOLD ME "IF A CUSTOMER PAYS ANY MONEY FOR THE REPLACEMENT, IT IS A 3 YEAR/36000 MILE WARRANT. IF IT'S FREE, IT'S A ONE YEAR WARRANTY". TALKED TO THE 800-999-1009 NUMBER AND THE PHONE REP, WHILE POLITE, WAS DEFENSIVE AND AVOIDED HONDA TAKING ANY RESPONSIBILITY FOR THE PROBLEM. SAID 50% WAS "MORE THAN FAIR" AND "ABOVE AND BEYOND THEIR RESPONSIBILITY", EVEN THOUGH THIS WAS A NEW TRANSMISSION THAT HAD CRAPPED OUT AFTER JUST 2 YEARS.