NHTSA Complaint #10321686 — 2008 TOYOTA HIGHLANDER

TIRES issue reported to NHTSA

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Complaint Details

ODI Number	10321686
Vehicle	2008 TOYOTA HIGHLANDER
Component	TIRES
Date of Incident	March 23, 2010
Date Filed	March 23, 2010
Mileage	18,600 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

I ASK BECAUSE TODAY HAD A HORRIBLE EXPERIENCE WITH TOYOTA. THEY TOLD ME MY SHREDDING, BALD TIRES ARE SAFE AND NOTHING WRONG WITH THEM. CALLED TOYO WHO MAKES THE TIRES AND THEY OFFERED ME 50 PERCENT DISCOUNT ON NEW TIRES AND TIRE PLACE SAID CAR WOULDN'T PASS INSPECTION.. .ALL THIS WHEN AN HOUR EARLIER TOYOTA DEALERSHIP SAID EVERYTHING IS SAFE AND SENT ME OFF WITH A SAFETY INSPECTION REPORT SAYING ALL IS WELL... FROM WHAT I SEE ONLINE, IT SEEMS LIKE HUNDREDS OF CUSTOMERS DEALING WITH SAME 2008 VEHICLES WITH ONLY 10-18K MILES ON TIRES THAT ARE SHREDDING AND BALD. PERSONALLY I THINK THIS COULD BE ANOTHER TOYOTA EXAMPLE OF TURNING THE OTHER WAY. FROM READING CONSUMERS STORIES AND COMMENTS ONLINE I AM AFRAID THIS COULD RESULT IN MORE INJURIES THAN THE WHOLE BRAKE SITUATION. APPRECIATE ANYTHING YOU CAN DO TO DRAW SOME ATTENTION TO THIS. THE DEALERSHIP I WENT TO WAS: TOYOTA OF BRAINTREE 781 848 9300 CUSTOMER SERVICE MANAGER BOB HADGES SERVICE MANAGER BOB SULLIVAN

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