NHTSA Complaint #10321373 — 2008 HONDA CIVIC

TL*THE CONTACT OWNS A 2008 HONDA CIVIC. WHILE TRAVELING 20 MPH THE VEHICLE HAD SUDDENLY SHUT OFF WITHOUT WARNING LOCKING THE STEERING WHEEL. THE VEHICLE WAS TOWED TO THE DEALERSHIP WHERE THE MAIN FUSE AND BATTERY WERE REPLACED; THE DEALERSHIP ALSO STATED THAT THE FAILURE OCCURS WHENEVER WATER ENTERS THE VEHICLE. WHILE STILL AT THE DEALERSHIP THE CONTACT INFORMED THE DEALERSHIP THAT SHE NOTICED A CLANKING SOUND COMING FROM THE STEERING WHEEL, THE DEALERSHIP REPLACED THE STEERING GEAR BOX ,STEERING RACK, AND RIGHT DRIVE SHAFT. A FEW MONTHS AFTER HAVING THE STEERING WHEEL REPAIRS THE FAILURE RECURRED, THE VEHICLE WAS TAKEN BACK TO THE DEALERSHIP WHERE THE FAILURE WAS REPAIRED. THE CONTACT THEN TOOK THE VEHICLE IN FOR ROUTINE MAINTENANCE AND INFORMED THE DEALERSHIP THAT SHE COULD STILL NOTICE THE CLANKING SOUND; THE DEALER INFORMED THE CONTACT THAT THE FAILURE COULD NOT BE DUPLICATED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 500 AND THE CURRENT MILEAGE WAS 20000.