NHTSA Complaint #10321339 — 2005 CHRYSLER PACIFICA

2005 CHRYSLER PACIFICA THROTTLE REQUIRES EXCESSIVE FORCE TO DEPRESS CAUSING THE VEHICLE TO LURCH FORWARD WHEN THE THROTTLE FINALLY MOVES. WE REPORTED THE ISSUE TO OUR DEALER APPROXIMATELY 18 MONTHS AGO. THEY SEEMED TO HAVE PRIOR KNOWLEDGE OF THE ISSUE AND REPAIRED IT WHILE THE VEHICLE WAS IN FOR REPAIRS AFTER STRIKING A DOG (UNRELEATED TO THE DEFECT). NOW THE ISSUE HAS RETURNED AND WHEN MY WIFE CALLED TO SCHEDULE SERVICE TO HAVE THE ISSUE REPAIRED AGAIN THE DEALERSHIP WOULDN'T SCHEDULE A TIME TO REPAIR THE DEFECT AND ACTUALLY ACTED AS IF THEY WEREN'T AWARE OF THE ISSUE AND WOULD NEED SEVERAL HOURS TO TROUBLESHOOT THE ISSUE PRIOR TO REPAIRING IT. I RESEARCHED THE ISSUE ONLINE AND EVIDENTLY THIS IS AN ISSUE WITH THE THROTTLE BODY ASSEMBLY WHICH TYPICALLY TAKES AN HOUR OF LABOR TIME TO TREAT THE SYMPTOM WHICH EVENTUALLY RETURNS. IT ALSO SEEMS TO BE A COMMON ISSUE WITH THE PACIFICA. THE ISSUE WITH OUR VEHICLE IS BECOMMING SERIOUS AND NOW THAT OUR LOCAL DEALERSHIP IN LUGOFF, SC SEEMS TO HAVE NO DESIRE TO HELP US I'M NOT SURE WHERE TO TAKE IT FOR REPAIR.