NHTSA Complaint #10320645 — 2006 FORD FREESTYLE

SUNROOF/MOONROOF LEAK: POSSIBLY ALLOWS WATER INSIDE VEHICLE EVERY TIME IT GETS WET. BROUGHT THE VEHICLE TO THE SELLING DEALER APPROXIMATELY 16 MOS. INTO WARRANTY. I THOUGHT IT WAS A WINDSHIELD LEAK AT FIRST AND THE SERVICE REP TOLD ME I WOULD HAVE TO GO TO A GLASS COMPANY. I EXPLAINED THAT I HAD NOT HAD ANY GLASS REPLACED ON THE VEHICLE AND THAT IT WAS A FORD PROBLEM, TO WHICH THEY RESPONDED THAT THEY WOULD CHECK IT OUT. WHEN I RETURNED TO PICK UP THE VEHICLE THEY TOLD ME THAT THEY COULD NOT FIND THE LEAK. I ASKED IF THEY HAD PUT WATER ON THE CAR ROOF AND THEY SAID THEY HAD NOT TO WHICH I QUESTIONED HOW CAN YOU FIND A WATER LEAK WITHOUT WATER? I REFUSED TO PICK UP THE CAR AND THEY SAID THEY WOULD TRY WATER. THE NEXT DAY THEY CALLED TO SAY THE LEAK WAS REPAIRED,THAT THERE WAS A SERVICE BULLETIN ABOUT THE MOONROOF LEAK, AND THAT THEY HAD REROUTED THE DRAINS TO FIX THE PROBLEM. I BELIEVED THEM. I FORGOT ABOUT THE PROBLEM UNTIL MARCH 09 AT WHICH TIME I WAS OUT OF WARRANTY AND WAS TOLD BY A CUSTOMER SERVICE REP IN DEARBORN THAT I WOULD HAVE TO HAVE IT EVALUATED AT A FORD DEALER AT MY EXPENSE.I DECLINED THIS.NOW ROUGHLY ONE YEAR LATER IT IS BACK AGAIN AND I HAVE CONCERNS THAT IT PROBABLY WILL LEAD TO MOLD, IF IT HASN'T ALREADY, AND THAT BECAUSE THE WATER STAYS ABOVE THE HEADLINER, THE WIRING FOR MY REAR BRAKELIGHTS AS WELL AS THE SIDE CURTAIN AIRBAGS COULD POSSIBLY BE COMPROMISED,IN ADDITION TO LEADING TO PREMATURE RUST THROUGH OR ROT WHERE THE WATER EVENTUALLY COMES OUT.ALSO I FEEL BETRAYED BY FORD BECAUSE I HAVE COPIES OF OTHER TSB'S WHICH PERTAIN TO MY VEHICLE BUT WERE NOT TAKEN CARE OF BECAUSE I DID NOT COMPLAIN OF THOSE SYMPTOMS AT THE TIME OF SERVICE AND NOW THAT I'VE REALISED I HAVE THOSE PROBLEMS IT'S TOO LATE FOR THEM TO BE COVERED. I BELIEVE EVERY NEW VEHICLE OWNER SHOULD RECEIVE NOTICE FROM THE MANUFACTURER ABOUT EVERY PROBLEM CONCERNING THEIR VEHICLE AND THAT EVERY TIME A DEALER SERVICES A PRODUCT UNDER WARRANTY, THAT ALL TSB'S ARE CHECKED AND ACTED UPON. *TR