NHTSA Complaint #10320513 — 2002 TOYOTA SIENNA STRUCTURE

Complaint Details

ODI Number	10320513
Vehicle	2002 TOYOTA SIENNA
Component	STRUCTURE
Date of Incident	November 10, 2002
Date Filed	March 17, 2010
Mileage	10,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SC

Consumer Description

THE SLIDING PASSENGER DOOR ON MY MINIVAN DOES NOT OPEN FROM THE OUTSIDE. THIS STARTED WHEN THE VAN WAS LESS THAN ONE YEAR OLD AND UNDER WARRANTY. TOYOTA LUBED AND ADJUSTED IT AND SAID IT WAS OK. OVER THE NEXT 7 YEARS IT WOULD WORK FOR A WHILE AND THEN START AGAIN. TOYOTA CONTINUED TO LUBE AND ADJUST AND AT ONE POINT SAID THEIR ENGINEERS HAD REALIZED THAT THE SPRING WASN'T STRONG ENOUGH SO THEY PUT A HEAVIER SPRING IN IT. IT IS STILL NOT WORKING. NOW TOYOTA SAYS IT WON'T DO ANYTHING ELSE BECAUSE THE WARRANTY IS LONG GONE. I TOLD THEM THEY LUBED AND ADJUSTED ME OUT OF MY WARRANTY AND THEY NEVER FIXED IT. SO NOW I HAVE A DOOR THAT CANNOT BE OPENED FROM THE OUTSIDE. *TR

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#10704379 — April 8, 2015 — WHEN I ATTEMPTED TO OPEN DRIVER SIDE SLIDING DOOR IT WOULD NOT OPEN ELECTRICALLY OR MANUALLY. AFTER SEVERAL FAILED AT...

#10334725 — June 5, 2010 — THE CARRIER, CABLE, MOUNT AND BOLTS HAVE SEVERELY RUSTED CAUSING THE MECHANISM TO BIND AND LOCK-UP. THE ENTIRE MECHA...

#10333879 — May 30, 2010 — 2002 TOYOTA SIENNA XLE RECURRENT POWER SLIDING DOOR CABLES SNAPPING AND MOTOR FAILING. THIS IS THE SECOND TIME SI...

#10290510 — November 1, 2009 — SLIDING DOOR ON 2002 SIENNA VAN HAS BEEN A PROBLEM SEVERAL TIMES. FIRST TIME WAS WITHIN 40,000 MILES AS THE TENSION ...

#10280073 — August 11, 2009 — SLIDING DOORS ON 2002 TOYOTA SIENNA FAIL TO OPEN. 7-17-06: 73,316 MILES, BOTH SLIDING DOORS WILL NOT OPEN DUE TO P...

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