NHTSA Complaint #10319640 — 2003 AUDI A4 FUEL SYSTEM, GASOLINE

Complaint Details

ODI Number	10319640
Vehicle	2003 AUDI A4
Component	FUEL SYSTEM, GASOLINE
Date of Incident	March 5, 2010
Date Filed	March 15, 2010
Mileage	85,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

MY WIFE AND I OWN A AUDI A4 CABRIOLET THAT RECENTLY HAD TO HAVE THE FUEL PUMP REPLACED. THE FUEL PUMP WAS CAUSING A VERY NOTICEABLE VIBRATION IN THE FUEL TANK. AUDI WAS CALLED AND TOLD ME THAT OUR VEHICLE WAS NOT IN THE GROUP THAT QUALIFIED FOR FUEL PUMP REPLACEMENT. THE CAR ONLY BEEN DRIVEN HAS 85,000 MILES AND IN MY OPINION A FUEL PUMP PROBLEM IS PREMATURE AND UNSAFE. UPON AUDI'S REFUSAL TO REPLACE THE PUMP I CALLED MY WARRANTY COMPANY TO PAY FOR THE REPLACEMENT OF THE FUEL PUMP. CONTINENTAL WARRANTY REFUSED TO PAY FOR THE REPLACEMENT PUMP. THE REASONING BEHIND THEIR DECISION IS THAT THE PUMP MUST HAVE COMPLETE FAILURE BE FORE THEY WOULD HONOR MY WARRANTY. AM I SUPPOSED TO STALL AT A RAILROAD CROSSING OR HIGH SPEED INTERSECTION BEFORE THE CAR IS CONSIDERED NON-DRIVABLE? *TR

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