NHTSA Complaint #10319341 — 2003 NISSAN ALTIMA

I HAVE A 2003 NISSAN ALTIMA WHICH WAS JUST HANDED DOWN TO MY DAUGHTER AS HER FIRST CAR FOR HER 17TH BIRTHDAY IN JANUARY. WHILE ON HER WAY TO SCHOOL ONE MORNING IN MARCH THE CAR JUST SHUT OFF AT A STOP LIGHT AT A VERY BUSY INTERSECTION. SHE OBVIOUSLY HAD NO IDEA WHAT TO DO AND IT WAS POURING RAIN. SOMEONE BEHIND HER WAS KIND ENOUGH TO HELP A STRANDED TEENAGER AND SHE WAS ABLE TO CALL ME. WHEN I ARRIVED TO THE INTERSECTION I HOPPED IN HER CAR, TURNED THE IGNITION OFF AND THEN BACK ON, PUT THE CAR IN DRIVE AND IT SEEMED FINE. I NOTICED THAT THE SERVICE ENGINE SOON LIGHT HAD COME ON. I IMMEDIATELY DROVE THE CAR TO A MECHANIC AND HE PULLED UP A RECALL FOR MY EXACT VEHICLE AND THE EXACT SITUATION. IT READS: CRANK POSITION SENSOR RECALL - THIS COULD CAUSE THE "SERVICE ENGINE SOON" WARNING LIGHT TO COME ON AND THE ENGINE TO STOP RUNNING WITHOUT WARNING DURING VEHICLE OPERATION, WHICH COULD RESULT IN A CRASH. HE REFERRED ME TO SEE THE DEALERSHIP RIGHT AWAY. I DROVE STRAIGHT TO THE DEALERSHIP AND THEY CLAIM THAT THIS RECALL WAS VIN SPECIFIC AND MY VEHICLE WAS NOT AFFECTED. I'M HERE TO TELL YOU THAT MY VEHICLE IS AFFECTED AND THAT NISSAN DOES NOT STAND BEHIND THE PRODUCT THEY PRODUCE. FURTHERMORE, NISSAN APPARENTLY HAS NO REGARD FOR THE SAFETY OF THEIR CUSTOMERS AND THE PEACE OF MIND THAT THE CAR WE BOUGHT IS RELIABLE. THE NISSAN DEALER SAID IT WILL BE NO LESS THAN $350 TO REPLACE BOTH THE CAM AND CRANK POSITION SENSORS WITH LABOR. THE MECHANIC SHOP I WENT TO QUOTED ME $110 FOR PARTS AND $50 LABOR TOTALING $160. AGAIN, I WAS VERY DISAPPOINTED WITH NISSAN. I CAN TELL YOU FOR SURE THAT MY FAMILY WILL NEVER PURCHASE ANOTHER NISSAN VEHICLE. I WILL DO MY VERY BEST TO ENCOURAGE CAR SHOPPERS TO STAY FAR AWAY FROM NISSAN BECAUSE OF THE SIMPLE FACT THAT AFTER THE INITIAL PURCHASE YOU ARE ON YOUR OWN. I STRONGLY ENCOURAGE NISSAN TO RECONSIDER THIS PARTICULAR RECALL AND PERFORM BETTER BUSINESS PRACTICES AND CUSTOMER SATISFACTION. *TR