NHTSA Complaint #10318971 — 2003 HONDA ODYSSEY

I DROVE MY CAR TO HONDA DEALER IN HILLSIDE , NJ FOR CHECK-ENGINE-LIGHT ON. ITS SERVICE REP GAVE ME CODES PO 700 & PO 740 FOR TRANSMISSION PROBLEMS. HE FIRST GAVE ESTIMATION OF AROUND $4000. I IMMEDIATELY TOLD HIM NO, NOT TO FIX IT. HE THEN SAID TO CHECK HONDA FOR COST. I DROVE AWAY AND HE CALLED ME FOR A QUOTE OF ABOUT $2100. I SAID NO WHEN HE GAVE ME COST OF $4000 BECAUSE I DECIDED TO SELL THE CAR AND BUY A NEW ONE. I TOLD HIM TO ORDER THE PART WHEN HE CALLED ME LATER ON BECAUSE HE COULD FIX THE PROBLEMS AT $2100. DEALER HAD TRANSMISSION CHANGED ON 3/8/10 , AND THE NEXT DAY (3/9/10) THE SAME CHECK-ENGINE-LIGHT CAME ON WITHIN 24 HOURS. I DROVE BACK TO THE DEALER. I WAS SO DISAPPOINTED THAT THE REP GUY TOLD ME THAT ANYTHING COULD CAUSE THE LIGHT ON, AND THE TECHNICIAN GAVE A DIFFERENT CODE. I WAS THEN TOLD IT WAS NOT CHEAP TO FIX IT. I QUESTIONED WHY THEY DID NOT GIVE ME ALL THE PROBLEM CODES AND COSTS IN THE BEGINNING. I WOULD HAVE MADE DECISION TO TRADE IN INSTEAD OF SPENDING $2200, AND THEN BEING TOLD MORE SPENDING TO COME. I WENT IN FOR THE CHECK-ENGINE-LIGHT ON AND I CAME BACK FOR THE EXACT SAME PROBLEM WITHIN 24 HOURS. WHY WOULDN'T I SELL IT BEFORE I PUT IN $2200? THE SERVICE REP GUY HAD SUCH A BAD ATTITUDE BY KICKING OUT PROBLEMS AND PUSHING AWAY RESPONSIBILITIES. HE SAID DEALER DID NOT MANUFACTURE THE CAR AND INSISTED SAYING MY CAR WAS 10 YEARS OLD. THE SERVICE MANAGER, REQUESTED THE TECHNICIAN TO RESET THE LIGHT, AND SAID HOPEFULLY IT WOULD NOT COME BACK ON AGAIN. I'M AWARE IF A PROBLEM EXISTS, LIGHT WILL COME BACK ON SOONER OR LATER. AND INSPECTION WON'T GO THROUGH WHEN SUCH A LIGHT IS ON. AS PREDICTED, SAME CHECK-ENGINE-LIGHT CAME BACK ON THE 3/10/10 WITHIN 48 HOURS. AND I CALLED THE MANAGER, HE SAID IT WAS GOING TO COST ANOTHER $875 PLUS TAX. I DIDN'T EXPECT A TRANSMISSION'S PROBLEM BEFORE 100K MILES FOR A JAPANESE CAR. I AM VERY DISAPPOINTED. *TR