NHTSA Complaint #10318703 — 2006 FORD EXPLORER

2006 FORD EXPLORER WITH A DEFECTIVE GEAR SHIFT. CONSUMER STATES THAT THE REPAIR WORK WAS MADE FOR THE RECALL. THEN WAS FURTHER ADVISED THAT THIS REPAIR WOULD NOT FIX DEFECT AND CONSUMER WOULD BE RESPONSIBLE FOR PAYING FOR THE REPAIR. *KB THE CONSUMER STATED THE VEHICLE WAS A PART OF A CUSTOMER SATISFACTION PROGRAM. THE PROGRAM WAS TO REPAIR THE TRANSMISSION GEAR SHIFT LEVER FROM GETTING STUCK IN THE PARK POSITION, BY REPLACING THE GEAR SHIFT LEVER CIRCUIT BOARD FREE OF CHARGE. PRIOR TO NOTIFICATION, THE CONSUMER NOTICED THE GEAR SHIFT WOULD PERIODICALLY AND TEMPORARILY BECOME STUCK IN PARK. THE CONSUMER HAD THE REPAIR PERFORMED. THE FIRST CIRCUIT BOARD REPLACEMENT DID NOT FIX THE DEFECT. SO A SECOND CIRCUIT BOARD WAS INSTALLED AND SEEMED TO FIX THE PROBLEM. HOWEVER, A MONTH LATER, THE GEAR SHIFT LEVER BECAME STUCK IN PARK SEVERAL TIMES. THE CONSUMER CONTACTED THE DEALER, AND WAS INFORMED THE REPAIR WOULD NOT BE COVERED. THE CONSUMER WAS INFORMED OTHER PARTS WITHIN THE GEAR SHIFT WOULD NEED TO BE REPLACED. THE CONSUMER WAS INFORMED THE REPAIRS WERE OUTSIDE THE LIMITS OF THE RECALL. *JB