NHTSA Complaint #10318690 — 2003 BUICK PARK AVENUE

S10 APPROPRIATE HANDLING RE PROBLEMS WITH 2003 BUICK PARK AVENUE POSSIBLE SAFETY RECALL ISSUE FOR INTAKE MANIFOLD AND GASKET. *KB THE CONSUMER STATED HE RECEIVED A CALL FROM A GM EXECUTIVE ASSISTANT RESPONDING TO A LETTER THAT WAS SENT TO THEM. SHE DISMISSED THE CONSUMERS CONCERN BECAUSE HE DIDN'T TAKE THE VEHICLE TO AN AUTHORIZED DEALER FOR THE REPAIR WHEN THE PARTS FAILED A SECOND TIME. HOWEVER, BOTH TECHNICIANS WHO REPAIRED THE MANIFOLD AND GASKET WITHIN A TWO- YEAR PERIOD TOLD THE CONSUMER THE OEM REPLACEMENT PARTS WERE SUBSTANDARD. THE PARTS WERE MADE OF PLASTIC AND HAD DEGRADED.