NHTSA Complaint #10318404 — 2007 TOYOTA PRIUS

1. WIFE IS LEARY OF DRIVING OUR 2007 TOYOTA PRIUS BECAUSE OF PROBLEM BRAKES. WE NEED A BETTER DESCRIPTION OF WHAT HAPPENS WHEN WE TRY TO TURN OFF THE ENGINE GOING 100 MPH. 2. LIGHTS ARE POOR. WE CANNOT SEE VERY FAR AHEAD IN THIS DEER INFESTED ENVIRONMENT. I HAVE BETTER LIGHTS ON MY 1997 HYUNDAI 3. ONE OR THE OTHER HEADLIGHT FLICKERS AND GOES OUT FOR NO UNDERSTANDABLE REASON. WE TURN THE LIGHTS OFF AND TURN THEM ON AGAIN AND IT WORKS OK. THIS COULD BE A SAFETY HAZARD. WHAT IS BEING DONE TO FIX IT. 4. SEATING. MY FIRST ENCOUNTER WITH THE TOYOTA COMPLAINT SYSTEM CAM ABOUT AS I WAS TRYING TO GET THE DRIVER SEAT MOVED BACK BECAUSE I HAVE LONG LEGS. THE DEALER SAID THEY HAVE NO WAY OF FIXING THIS BUT THAT I SHOULD GO TO THE AFTER MARKET. I ASKED IF TOYOTA WOULD ACCEPT AN AFTERMARKET SOLUTION. THE DEALER SAID THAT THEY WILL EVALUATE IT AFTER IT IS INSTALLED TO TELL US IF IT MEETS SAFETY SPECIFICATIONS NO AFTERMARKET SUPPLIER WILL TRY TO FIX THIS BECAUSE THEY HAVE NOT ASSURANCE THAT IT WILL BE ACCEPTED BY TOYOTA. YET TOYOTA GIVES NO TECHNICAL INFORMATION ABOUT WHAT IS ACCEPTABLE. I COMPLAINED FORMALLY TO THE DEALER AND GOT NOWHERE. I THEN SENT A FORMAL COMPLAINT TO NATIONAL TOYOTA. THEY PASSED THE COMPLAINT BACK TO THE DEALER FOR RESPONSE. FOR ME THIS IS A MAJOR FLAW IN THE TOYOTA COMPLAINT HANDLING SYSTEM. THEY HAVE A CLOSED LOOP WHEN IT COMES TO COMPLAINTS. 5. I LIKE THE CAR AND IT GETS THE MILEAGE I EXPECTED. I AM NOT SURE I WILL EVER GET ANOTHER TOYOTA IF THERE ARE REASONABLE ALTERNATIVE THAT GET GOOD MILEAGE. *TR