NHTSA Complaint #10316731 — 2001 LEXUS RX300

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	10316731
Vehicle	2001 LEXUS RX300
Component	POWER TRAIN
Date of Incident	December 18, 2003
Date Filed	March 4, 2010
Mileage	48,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

2000 LEXUS RX 300 (THIS IS A TOYOTA CAMRY ENGINE IN A LEXUS BODY) CAR TRANSMISSION WOULD NOT CHANGE INTO HIGH GEARS 3 & 4 FOR HIGHWAY DRIVING, PREVENTING ACCELERATION. LEXUS OF NORWOOD, MA REPLACED THE ENTIRE TRANSMISSION UNDER WARRANTY. 5,000 MILES LATER THE NEW TRANSMISSION WAS DOING THE SAME THING, AFTER A WEEK THEY FINALLY GAVE IT BACK TO AND SAID IT WAS REPAIRED BUT NOT WHAT THEY HAD TO FIX AND WERE VERY SKETCHY, IT WAS STILL UNDER WARRANTY. FINALLY THE REPAIR TECHNICIAN TOLD IN LOW TONES SO NOT TO BE HEARD THAT IT WAS COMPUTER SOFTWARE PROBLEM AND THAT;S WHY THEY WOULD NOT TELL ME. SO THEY REPLACED AN ENTIRE TRANSMISSION AT 48000 MILES INCORRECTLY WHEN ALL THEY HAD TO DO WAS DO A SOFTWARE BUG FIX. I THINK THIS IS SIGNIFICANT BECAUSE THE COMPUTER PREVENTED ACCELERATION BUT COULD PROBABLY ALSO CAUSE UNINTENDED ACCELERATION. THEY DO NOT HAVE CONTROL OF THEIR SOFTWARE RUNNING THESE ENGINES AND DON'T WANT TO ADMIT BECAUSE THEY DON'T KNOW HOW TO FIX IT. *TR

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