NHTSA Complaint #10316454 — 2007 TOYOTA CAMRY

S10 APPROPRIATE HANDLING RE TOYOTA ACCELERATION PROBLEM FM OWNER OF A 2007 CAMRY. *KB THE CONSUMER THE FIRST TIME SHE EXPERIENCED SUDDEN ACCELERATION, SHE WAS AT COMPLETE STOP AT AN INTERSECTION WITH A FOUR-WAY STOP. HER FOOT WAS ON THE BRAKE WHEN ALL OF A SUDDEN SHE HEARD THE ENGINE REV AND THE VEHICLE LURCHED FORWARD. THE CONSUMER STATED SHE HAD TO STAND ON THE BRAKE PEDAL REALLY HARD IN ORDER TO STOP THE VEHICLE, NARROWLY MISSING A GROUP OF CHILDREN WHO WERE IN THE CROSSWALK. THE SECOND TIME, SHE WAS IN A TRAFFIC JAM AT A COMPLETE STOP, WITH HER FOOT ON THE BRAKE, WHEN AGAIN THE ENGINE REVVED UP AND THE VEHICLE LURCHED FORWARD. SHE STOOD ON THE BRAKE PEDAL AS HARD AS SHE COULD. THE VEHICLE ACTUALLY FISH-TAILED A BIT BEFORE IT STOPPED WITHIN INCHES OF THE VEHICLE IN FRONT OF HER. THE FIRST THE DEALER SAID MAY BE IT WAS A SOFTWARE PROBLEM, SO THEY UPGRADED THE SOFTWARE AND THERE WERE NO MAJOR ISSUES FOR A WHILE. THE SECOND TIME, THE CONSUMER WAS TOLD THE PROBLEM COULD NOT BE RE-CREATED AND THEY HAD NEVER HEARD OF THE PROBLEM BEFORE. THE DEALER DID INSTALL A NEW ACCELERATOR IN THE VEHICLE. *JB