NHTSA Complaint #10316167 — 2007 NISSAN QUEST

I WAS TRAVELING DOWN A 6% DOWNGRADE ON A FREEWAY IN MY 2007 NISSAN QUEST. AT THE TIME (JAN 2008), THE VEHICLE HAD ABOUT 15,000 MILES ON IT. I WAS CONTINUOUSLY BRAKING TO KEEP THE VEHICLE AT A SAFE SPEED. AS I WAS BRAKING, THE BRAKES BEGAN TO PULSATE. THE PULSATIONS GOT LOUDER AND MORE AGGRESSIVE AS WE CONTINUED DOWN THE DOWNGRADE, TO THE POINT LIKE IF FELT THE BRAKES WERE ABOUT TO FAIL. SOON AFTER, IN JANUARY 2008, I BROUGHT THE VEHICLE TO THE NISSAN DEALERSHIP IN BELLEVUE, WA. THEY ACKNOWLEDGED THE PROBLEM WITH THE FRONT PASSENGER BRAKE ROTOR WAS WARPED. THEY RESURFACED THE ROTOR. AT 9 MONTHS LATER, AND AT 25,000 MILES (OCT 2008), THE PULSATIONS STARTED TO REOCCUR. I BROUGHT THE VAN TO THE SAME DEALERSHIP, AND THIS TIME THEY REPLACED THE SAME ROTOR THEY RESURFACED 9 MONTHS EARLIER. AGAIN AT 35,000 MILES IN JULY 2009, THE PULSATION PROBLEM RETURNED AGAIN. I BROUGHT IT TO UNITED NISSAN IN LAS VEGAS, BUT THEY REFUSED TO ADDRESS THE PROBLEM, CITING NORMAL WEAR AND TEAR ON THE BRAKES. FINALLY, IN OCTOBER 2009, I BROUGHT THE BRAKES TO A BRAKE SPECIALIST. THE SPECIALIST STATED THAT THE FRONT PASSENGER BRAKE, THE SAME BRAKE THAT HAD CONTINUOUS ROTOR WARPING, WAS DEFECTIVE DUE TO A FAULTY BRAKE PIN CAUSING STICKING BETWEEN THE CALIPER AND PAD, WHICH WAS THE ROOT CAUSE OF ALL THE WARPING AND PULSATIONS. *TR