NHTSA Complaint #10315957 — 1999 FORD WINDSTAR

THIS IS A FOLLOW-UP COMPLAINT, REGARDING FORD RECALL 09S09, THE SPEED CONTROL DEACTIVATION SWITCH (SCDS). OUR 1999 FORD WINDSTAR WAS SERVICED ON 11DEC09. THE VEHICLE'S ABS DASH LIGHT IS STILL COMING ON, INDICATING THAT THE SYSTEM TURNED OFF. LATELY, THE ABS LIGHT IS COMING ON MORE FREQUENTLY, WITHIN MINUTES OF START-UP AND A SHORT DRIVING DISTANCE (WITHIN A MILE AWAY OF THE PREVIOUS STARTING POINT). AS A RESULT, THE VEHICLE DOES NOT HAVE ABS BRAKING CAPABILITY OR TRACTION CONTROL CAPABILITY (AS THE TRACTION CONTROL TURNS OFF ALONG W/ THE ABS SYSTEM). THE RECALL SERVICE WAS COMPLETED BY PERFORMANCE FORD, 11910 W. DODGE ROAD OMAHA NE 68154. AT THIS TIME, WE ARE CONSIDERING ANOTHER REPAIR SHOP, AS WE BELIEVE THE FORD DEALER FAILED TO ADEQUATELY REPAIR THE RECALL AND HAVE SUBSEQUENTLY PUT OUR FAMILY AT RISK. THE DEALER INSPECTION FOUND THE FOLLOWING UPON INITIAL REPAIR: FOUND SWITCH LEAKING WITH NO HEAT DAMAGE. INSPECT SERVO SWITCH NO HEAT DAMAGE AND NO HEAT DAMAGE TO ABS CONNECTOR APPLIED GREASE TO BOTH CONNECTORS OK AFTER REPAIR. PLEASE PRESS FORD TO HAVE THEIR DEALERS COMPLETE THE RECALL AND REPAIR AS NECESSARY, BECAUSE THEY ARE NOT COMPLETING THE WORK AS PROMISED. *TR