NHTSA Complaint #10315942 — 2003 FORD FOCUS

2003 FORD FOCUS ZX5--KEY WON'T TURN IN THE IGNITION, SO CAN'T START CAR. STEERING WHEEL LOCKED UP AND NO AMOUNT OF CRANKING, JIGGLING, ETC., WOULD ALLOW ME TO TURN THE KEY IN THE IGNITION AND START THE CAR. WAS AN INTERMITTENT PROBLEM FOR ABOUT TWO MONTHS, THEN TONIGHT I COULDN'T GET THE CAR STARTED AT ALL; NEITHER COULD A KIND STRANGER; NEITHER COULD MY HUSBAND. SNOWING AND COLD. I HAD TO LEAVE THE CAR IN A GROCERY STORE PARKING LOT OVERNIGHT AND HOPE IT WILL BE UNHARMED IN THE MORNING. WILL PROBABLY HAVE TO HAVE CAR TOWED TO A DEALERSHIP. COULD HAVE BEEN WORSE: TWO WEEKS AGO I WAS 120 MILES FROM HOME FOR THREE DAYS AND WOULD HAVE BEEN TERRIBLY STRANDED. I UNDERSTAND THAT FORD WILL REPLACE THIS DEFECTIVE PART (IGNITION SWITCH) WITH THE SAME SWITCH, WHICH WILL ALSO BE DEFECTIVE, AND THAT I CAN LOOK FORWARD TO GETTING STRANDED AGAIN WHEN THE KEY WILL NOT TURN IN THE IGNITION SWITCH AGAIN. COST WILL BE BETWEEN $350 AND $400, PLUS TIME AWAY FROM TEACHING SCHOOL (NOT A GOOD IDEA AND FROWNED UPON BY ADMINISTRATION). THE $350-$400 WILL ONLY BUY ME ANOTHER FAULTY IGNITION SWITCH. THIS IS POTENTIALLY A LIFE-THREATENING SITUATION. OTHERS HAVE BEEN STRANDED IN FREEZING, SNOWY WEATHER NOWHERE NEAR A REPAIR SHOP, IN EXTREME HEAT WITH SMALL CHILDREN IN THE CAR, IN UNSAFE NEIGHBORHOODS AT NIGHT (SEE HTTP://WWW.FORDPROBLEMS.COM/FOCUS/KEY-WONT-TURN-IN-THE-IGNITION.SHTML COMPLAINTS). FORD SHOULD FIX THIS PROBLEM AT NO COST THROUGH A RECALL AND INSTALLATION OF A RELIABLE IGNITION SWITCH. *TR