NHTSA Complaint #10315670 — 2007 LEXUS RX HYBRID STEERING

Complaint Details

ODI Number	10315670
Vehicle	2007 LEXUS RX HYBRID
Component	STEERING
Date of Incident	January 28, 2010
Date Filed	March 2, 2010
Mileage	50,000 miles
Crash	Yes
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

TL*THE CONTACT OWNS A 2007 LEXUS RX400H. WHILE DRIVING 10 MPH ON A SNOW COVERED ROAD HE LOST CONTROL OF THE VEHICLE AND HIT A GUARD RAIL. HE ATTEMPTED TO DRIVE THE VEHICLE AND NOTICED THAT THE POWER STEERING MALFUNCTIONED. THE VEHICLE WAS TOWED TO AN AUTO BODY SHOP AND THE DAMAGE TO THE BUMPER WAS REPAIRED. THE POWER STEERING WAS NOT REPAIRED. LEXUS WAS CONTACTED AND ADVISED THE CONTACT TO FILE A REPORT SO THAT THEY COULD DIAGNOSE THE FAILURE WHICH WOULD TAKE 4 TO 6 WEEKS. THE FAILURE AND CURRENT MILEAGES WERE 50,000. UPDATED 04/01/10 *BF THE CONSUMER WAS TOLD A POWER CONVERTER FAILED IN THE POWER STEERING. UPDATED 05/05/10.

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