NHTSA Complaint #10315194 — 1998 BUICK LESABRE

I AM CURRENTLY THE OWNER OF A 1998 BUICK LESABRE WITH APPROXIMATELY 24,600 MILES. I RECENTLY HAD TO HAVE THE FUEL PRESSURE REGULATOR REPLACED ON THE VEHICLE AFTER THE CAR BACKFIRED AND THE SERVICE ENGINE LIGHT APPEARED ON THE VEHICLE. THE ENGINE WAS CHUGGING AND THE EXHAUST SMELLED LIKE GASOLINE AND BURNING PLASTIC. AT THE SERVICE SHOP WHERE I HAD MY CAR REPAIRED, THE MECHANIC INFORMED ME THAT IT WAS GOOD I BROUGHT THE CAR IN SO SOON BECAUSE THIS SORT OF PROBLEM IF NOT FIXED COULD HAVE RESULTED IN A POSSIBLE FIRE. I CONTACTED BUICK CUSTOMER SERVICE IN REGARDS TO THE PROBLEM AND WAS INFORMED THAT MY SPECIFIC VEHICLE WAS NOT INVOLVED IN ANY RECALLS AND THAT THE FUEL REGULATOR IN MY VEHICLE WAS NOT A PART OF ANY BUICK RECALLS. WHEN ASKED IF I COULD RECEIVE SOME DOCUMENTATION THAT MY SPECIFIC VEHICLE WAS NOT A PART OF ANY RECALLS, I WAS TOLD THAT THEY COULD NOT PROVIDE ME WITH THAT PAPERWORK AND THAT ANYONE ELSE COULD TALK TO WITH BUICK WOULD TELL ME THE SAME THING IN REGARDS TO MY VEHICLE. *TR