NHTSA Complaint #10314197 — 2010 SUBARU OUTBACK

MY 2010 SUBARU OUTBACK HAS A SHAKING/VIBRATION ISSUE, THIS ISSUE ONLY HAPPENS AT CERTAIN SPEEDS. IT SEEMS EARLY BUILD MODELS OF THE OUTBACK HAS THIS ISSUE. CHECK OUT THIS FORUM, AND YOU CAN SEE.. HTTP://WWW.SUBARUOUTBACK.ORG/FORUMS/SHOWTHREAD.PHP?S=&THREADID=20843 SUBARU HAS PERFORMED THE FOLLOWING ACTIONS ON MY CAR, THEY HAVE ROAD FORCED BALANCED THE TIRES, AND THEY HAVE INSTALLED A HEAVIER SPRING IN THE STEERING WHEEL. DESPITE THIS BEING DONE, THE ISSUE REMAINS WITH MY OUTBACK. A SIMPLE TEST DRIVE IS ALL THAT IS REQUIRED TO SEE THE ISSUE. WHEN YOU HIT CERTAIN SPEEDS THE CAR WILL START TO VIBRATE, AND THE STEERING WHEEL STARTS TO SHAKE, IF YOU LET GO OF THE WHEEL, THE CAR IMMEDIATELY PULLS TO THE LEFT, NOT GOOD. SUBARU OF AMERICA AGREED TO BUY BACK MY CAR, IF THE SPRING FIX DID NOT SOLVE THE PROBLEM, IT DID NOT. BELOW IS THE EMAIL I RECEIVED FROM SOA. FROM: SUBARU OF AMERICA, INC. [MAILTO:[email protected]] SENT: THURSDAY, FEBRUARY 18, 2010 2:39 PM [XXX] AS A FOLLOW UP TO OUR CONVERSATION THIS AFTERNOON SHOULD THE SPRING SET THAT RAMSEY SUBARU IS INSTALLING ON YOUR 2010 SUBARU OUTBACK FAIL TO ADDRESS THE VIBRATION COMPLAINT SUBARU OF AMERICA WILL OFFER TO REPURCHASE YOUR VEHICLE AS A GESTURE OF GOODWILL. AFTER THE SPRING SET IS INSTALLED THE DEALERSHIP WILL TEST DRIVE THE VEHICLE TO DETERMINE IF THE ISSUE HAS OR HAS NOT BEEN RESOLVED. SINCERELY, SUBARU OF AMERICA, INC. *TR