NHTSA Complaint #10313700 — 2006 TOYOTA MATRIX

INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) HELLO I AM THE PROUD OWNER OF A 2006 TOYOTA MATRIX. IN LATE 2007 WHILE DRIVING THE CAR WOULD SHUT OFF. I HAD IT TOWED TO SUN TOYOTA (NEW PORT RICHEY FL) IN WHICH THEY STATED THIS MODEL CAR HAS A FAULTY ENGINE SECURITY DEVICE WHICH CAUSES THE CAR TO SHUT OFF. THEY REPLACED THE COMPUTER AND ASSURED ME THERE WERE NO OTHER PROBLEMS. IN EARLY 2008 I STARTED NOTICING WHEN I WOULD TURN IT WOULD FEEL AS IF I LOST TOTAL CONTROL OF THE STEERING, THEN SUDDENLY I COULD STRAIGHTEN THE WHEEL AGAIN. FOR MONTHS THERE WAS NOTHING TOYOTA WOULD DO. JUST LAST WEEK I STARTED SEEING REPORTS OF OTHER MATRIX/CORROLA OWNERS EXPERIENCING THE SAME INCIDENT. YESTERDAY I CONTACTED SUN TOYOTA TO SEE IF THEY WILL FINALLY CHECK MY CAR OUT AND TO SEE IF IT HAD ANYTHING TO DO WITH THE PAST COMPUTER/ENGINE ISSUE. TOYOTA INFORMS ME THEY HAVE NO RECORD OF MY EVER BEING THERE OR THE PART BEING REPLACED. LUCKILY I SAVED MY RECIEPT WHICH PROVES I WAS. MY TWO COMPAINTS ARE THAT THEY REFUSE TO AKNOWLEDGE THE STEERING PROBLEM OR LOOK AT IT AND THEY HAVE MISPLACED MY PREVIOUS RECORDS? I FIND IT HARD TO BELEIVE AND QUITE CONVENIENT ON THEIR PART. WHAT CAN I DO? I'VE EVEN FILED A COMPLAINT AT TOYOTA CORP OFFICE ONLY TO BE BRUSHED OFF. I FEEL I'M STUCK WITH AN UNSAFE PIECE OF JUNK THAT I PAID 16K FOR AND TOYOTA WILL NOT HELP ME. PLEASE HELP!!!! [XXX] *TR