NHTSA Complaint #10313670 — 1997 FORD ECONOLINE

AS I TYPE THIS COMPLAINT, I AM LISTENING TO SECRETARY LAHOOD,....IF WHAT HE SAYS IS TRUE I SHOULD HEAR SOMETHING BACK FROM YOU FAIRLY SOON!! I HAVE A COMPLAINT WITH THE V10 FORD ENGINE.....IF YOU GO TO THE INTERNET AND TYPE IN "FORD V10 ENGINE SPARK PLUG EJECTING" OR ANYTHING SIMILAR TO THAT INQUIRY YOU WILL GET A HOST OF COMPLAINTS ABOUT THE PROBLEMS THAT I AM EXPERIENCING. MY 1997 FORD (MOTORHOME) SPIT OUT A SPARK PLUG SEVERAL MONTH AGO. CALLED FORD, THEY SUGGESTED THAT I HAVE MY MECHANIC INSTALL AN "INSERT" TO REPAIR THE STRIPPED OUT HEAD OR REPLACE THE HEADS.....OFFERED NO OTHER HELP. THE INSERT "FIX COST" $1,000. NEW HEADS WOULD HAVE COST $3,000 EACH. WORK WOULD BE GUARANTEED FOR A WHOPPING "90 DAYS". I OPTED FOR THE $1,000. FIX. AFTER THE FIX, MY WIFE (FIGHTING LUNG CANCER) AND I (RETIRED AIR FORCE-MILITARY) HEADED TO FLORIDA FROM MICHIGAN. WE MADE IT TO INDIANAPOLIS....APPROX 350 MILES. THE NEWLY REPAIRED "HEAD INSERT" ALLOWED THE PLUG TO SPIT OUT AGAIN!! LONG STORY SHORT, WE RETURNED HOME AND HAD A NEW ENGINE (REMANUFACTURED) ENGINE INSTALLED AT A COST OF $5,000. MY MILITARY PENSION CANNOT AFFORD THESE KIND OF MONETARY HITS. I AM ALSO TOLD THAT THIS PROBLEM COULD HAVE EASILY CAUSED A FIRE. WE WERE LUCKY IN THAT REGARD. FORD REPS, BOTH AT THE DEALERSHIP LEVEL AND FORD CUSTOMER SERVICE (THEIR PHONE # LOCATED IN THE FORD SERVICE MANUALLY) DENIED ANY PROBLEMS....YET THE INTERNET IS FULL OF COMPLAINTS. PLEASE TELL ME YOU ARE AWARE OF THE PROBLEM AND ARE TRYING TO FIND SOME RECOURSE FOR THE FORD CUSTOMERS WHO HAVE EXPERIENCED THE PROBLEMS AND EXPENSE THAT I HAVE. ALL THE MECHANICS THAT I HAVE TALKED TO WERE VERY FAMILIAR WITH THE PROBLEM. THAT ONLY ADDS TO MY DISMAY. WHY HASN'T THERE BEEN MORE PUBLIC INFO ON THIS PROBLEM....WHY HASN'T THIS PROBLEM BEEN ADDRESSED BY FORD MOTOR CO. OR AT LEAST FAIRLY HANDLED ON A CASE BY CASE BASIS. AT THE VERY LEAST, I WOULD APPRECIATE SOME RECOGNITION THAT YOUR AGENCY IS AWARE AND LOOKING INTO THIS PROBLEM. THANK YOU SO MUCH! *TR