NHTSA Complaint #10312964 — 2003 LEXUS ES300

TL*THE CONTACT OWNS A 2003 LEXUS ES300. THE CONTACT STATED THAT WHEN THE DRIVER WAS SHIFTING INTO REVERSE GEAR, THE VEHICLE SUDDENLY ACCELERATED AND HE LOST CONTROL OF IT. THE DRIVER CRASHED INTO ANOTHER VEHICLE AND A TREE. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THERE WERE NO PREVIOUS ACCELERATION FAILURES. SHE TOOK THE VEHICLE TO THE DEALERSHIP AND THE DEALER TOLD HER THAT THEY COULD SEE NOTHING MECHANICALLY WRONG. SHE CALLED THE MANUFACTURER AND THE REPRESENTATIVE TOLD HER THAT THEY COULD NOT ASSIST HER BECAUSE THEY HAD NO RELATED REPORTS. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE CURRENT MILEAGE WAS 49,094. THE FAILURE MILEAGE WAS 44,916. UPDATED 04/19/10. *JB