NHTSA Complaint #10311380 — 2009 TOYOTA AVALON

TL*THE CONTACT OWNS A 2009 TOYOTA AVALON. THE CONTACT STATED THAT WHEN HE MADE A TURN ON AN UPHILL SURFACE, THE STEERING WHEEL WOULD SEVERELY PULL TO THE LEFT (OR DIRECTION OPPOSITE THE TURN) WHEN THE BRAKE PEDAL WAS DEPRESSED. HE TOOK THE VEHICLE TO THE DEALER 3 TIMES. ON TWO VISITS, A DEALER COULD NOT FIND THE PROBLEM AND ON THE LAST VISIT, A DEALER WAS ABLE TO DUPLICATE THE FAILURE. WHEN THE CASE WAS ESCALATED TO A REPRESENTATIVE, HE WAS TOLD THAT THE VEHICLE BEHAVED NORMALLY. THE CONTACT HAD NOT SPOKEN WITH THE MANUFACTURER TO-DATE. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE VEHICLE IDENTIFICATION NUMBER WAS NOT AVAILABLE AT THE TIME OF THE COMPLAINT. THE CURRENT MILEAGE WAS APPROXIMATELY 20,000. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000. UPDATED 5/10/10 *CN UPDATED 05/14/10.*JB