NHTSA Complaint #10308912 — 2010 FORD ESCAPE

THE REAR WINDOW ON OUR 2010 FORD ESCAPE SHATTERED WHEN THE DOOR WAS CLOSED. WE PURCHASED THE CAR ON NOVEMBER 5, 2009. THE CAR WAS LESS THAN 90 DAYS OLD AND HAD LESS THAN 900 MILES ON IT. IT IS USED WITHIN A 10 MILE RADIUS OF OUR HOME WITH VERY LITTLE EXPRESSWAY USE. THE FORD SERVICE DEPARTMENT SAID THAT OUR WARRANTY AND EXTENDED CARE POLICY DID NOT COVER GLASS. THE WINDOW WAS REPAIRED THROUGH OUR INSURANCE COMPANY. THERE WAS NO EVIDENCE THAT THE WINDOW HAD BEEN HIT BY FLYING DEBRIS OR MISUSED IN ANY WAY. WE FEEL THAT THE WINDOW/GLASS WAS DEFECTIVE AND A SAFETY CONCERN. IT COULD HAVE CAUSED MORE DAMAGE IF IT HAD SHATTERED WHEN WE WERE DRIVING OR IF SOMEONE HAD BEEN IN THE BACK SEAT WHEN IT SHATTERED. *TR