NHTSA Complaint #10307831 — 2009 CADILLAC CTS

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	10307831
Vehicle	2009 CADILLAC CTS
Component	POWER TRAIN
Date of Incident	December 12, 2009
Date Filed	February 9, 2010
Mileage	20,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

I WAS DRIVING MY 09 CTS-4 W/ 20,000 MILES ON 12-12-09 @ 40 MPH WHEN I HEARD A LOUD BOOM FROM THE REAR AND THE REAR WHEELS LOCKED. THIS CAUSED A HUGE JERK AND SEVERAL SKIPS ON THE ROAD BEFORE COMING TO REST AFTER A 150 FT SKID (PACED OFF SKID MARKS) . WHEN I TRIED TO DRIVE THE CAR FROM IT'S STUCK POSITION FROM THE MIDDLE OF THE ROAD, THE EXACT SAME THING OCCURRED @ 5 MPH. THE CAR WAS TOWED TO A DEALER. GM AUTHORIZED THE DEALER TO REPLACE THE REAR DIFFERENTIAL ASSEMBLY UNDER WARRANTY SIGHT UNSEEN. THE DEALER DID NOT EVEN REMOVE THE DIFFERENTIAL FIRST TO DETERMINE THE DAMAGE OR DIAGNOSE THE CAUSE. THE SERVICE MANAGER SAID THERE WAS NO SIGN OF FLUID LEAKAGE AND THAT THE DIFFERENTIAL WAS FULL OF FLUID WHEN IT WAS REMOVED. THE DIFFERENTIAL HAS BEEN REPLACED AND THERE HAS BEEN NO PROBLEM SINCE. FORTUNATELY THE CAR DID NOT SKID OFF THE ROAD. HAD OTHER CARS BEEN ON THE ROAD, A CRASH WOULD HAVE OCCURRED. *TR

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